Clinic Manager - Oncology

JOB SUMMARY:

The clinic manager is responsible for the day-to-day managerial and operational decisions of the clinic, serving as point of contact for providers and clinic staff, and serving as in-house leadership in the clinic. Salary is based on experience.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Customer service
• Computer literacy
• Previous medical management experience

RESPONSIBILITIES:

Clinic Operations and Management

• Manage clinic workflow process
• Ensure short and long-term work projects and objectives are met
• Understanding of employees jobs for both front and back clinic
• Provide clinical and/or clerical coverage as needed to keep flow of clinic running smoothly
• Coordinate schedules with staff and lunch coverage
• Serve as primary contact, internally and externally, for IT issues; address and resolve issues as they arise
• Lead department huddle a minimum of 1 time per week
• Organize and send invoices to administration for processing
• Schedule and communicate drug representative visits
• Manage clinic budget including ordering clerical supplies
• Manage cleaning contracts and services associated with the clinic
• Ensure proper signage and documentation are posting in office

Patient Management

• Evaluate patient concerns, complaints, and compliments received by the clinic; take action when required
• Manage patient termination process ensuring proper documentation
• Relay medical information including medical treatment, lab values and medication information
• Create lab and X-ray orders; schedule imaging appointments for patients
• Ensure authorization for visits, labs, and imaging are complete; communicate with insurance companies when necessary
• Manage scheduling conflicts and questions between patients, providers and staff

Staff Management

• Oversee the hiring, development, training and evaluation of clerical and clinical staff
• Cultivate a cohesive and trusting team environment amongst all clinic employee
• Address concerns of staff and coach staff on work and/or behavior improvement
• Manage and correct employee hours ensuring accuracy, approve overtime when required
• Manage staff reviews annually
• Arrange coverage for employee PTO requests, approve or deny as required
• Conduct check-in meetings regularly with staff
• Motivate and encourage staff to demonstrate professional standards set forth by the company

Administration Liaison

• Evaluate and communicate the effectiveness of clinic staff and processes, propose solutions when needed
• Serve as liaison between administration and staff, deliver clear communication from administration to staff and providers
• Develop proposals to improve clinic efficiency
• Elevate employee and patient concerns to administration if not resolved at the clinic level
• Participate in monthly administrative/manager meetings

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Management: 1 year (Required)

Work Location: In person

Salary : $55,000