What are the responsibilities and job description for the EOC Analyst position at PamTen Inc?
- Executes standard and repetitive technical and operational tasks.
- Manages operational incidents to resolve them within agreed service levels according to their priority.
- Responds to events and alerts raised by the monitoring toolsets and initiates incident management activities accordingly.
- Refers alerts to the relevant party according to escalation procedures, aiming to prevent incidents.
- Receives new IT equipment delivered to site
- Identifies improvements in processes to minimize incident occurrence or increase speed of resolution.
- Contributes to regular operational performance reviews to generate continuous improvement opportunities.
Recommended Skills
- Reports
- Microsoft Excel
- Auditing
- Accounting
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