What are the responsibilities and job description for the Technical Support Analyst position at PamTen Inc?
Job Description
Job Description
Our client is looking for a Technical Support Analyst for a one year contract. The consultant will need to work onsite at the company's Brooklyn offices. Previous experience providing technical support within public safety or governmental sectors is a plus. This role has rotating 12 hour shifts - day / evening / weekend- that change every three months. Initial training will be weekday shifts, but rotating shifts will begin after the first three months.
- Provide telephone and email technical support on hardware, software, facilities, network, and telephony issues for governmental departments and Public Safety staff.
- Screen and process calls and maintain clear documentation by utilizing Remedy
- Participate in Public Safety Service Desk management projects that enhance the quality and efficiency of services provided; administer, diagnose, and resolve basic desktop related issues; troubleshoot network connectivity issues.
- Perform Citrix password and account management, provision account(s) access for new employees; prioritization, categorization and resolution of incidents, changes, requests and problems; monitoring, tracking and coordination of Public Safety Technology Operations Center functions.
MANDATORY REQUIREMENTS
