What are the responsibilities and job description for the Application Support Analyst position at PamTen?
Project description You'll be working in the Application Support and Reliability (ASR) which provides application support for the Reference Data & Azure Cloud suite of applications. You will be located in Nashville Tennessee and will be part of a global team that provides follow-the-sun support with other locations in Pune India and Zurich Switzerland. Responsibilities Are you excited about playing a key role in keeping the organization competitive in the Big Data Space? Do you have a good working knowledge of Financial Reporting Data technologies & Cloud Services like Microsoft Azure? Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools? We're looking for an IT support analyst to : support data applications that will eventually migrate to the Azure Cloud Platform ensure workflows, processes, tooling and applications meet the highest production quality standards contribute ITIL production expertise to the onboarding of existing and new IT products and services define workarounds for known errors and initiate process improvements assist in planning BCP, patching and other infrastructure related projects contribute to automating manual processes get involved in problem management to identify root causes and ensure issues don't reoccur maintain a knowledge database Skills Must have 2-3 years hands-on experience with UNIX, SQL and MS Office products experience with monitoring solutions, preferably Big Panda, AppDynamics and / or Splunk experience with cloud solutions, Azure Cloud knowledge is highly desirable proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys ability to solve complex issues, good at problem statement analysis and solution design thinking track record of building good relationships with IT stakeholders and business partners a solid working knowledge of ITIL good communication and excellent command of both written and spoken English Nice to have Bachelor's degree in Computer Science or related field experience with Business Intelligence Software (like MicroStrategy, PowerBI. etc.) is a plus use of or knowledge of automation tools like Automation Anywhere or IP center a plus
