What are the responsibilities and job description for the IT Support Specialist position at Pana Solutions?
Job Description
Required Education, Experience, & Skills :
We are actively seeking candidates with a minimum of 11 years' experience, and a range of skill levels from basic to advanced. Bachelor's or Master’s Degree are preferred in one or more of the disciplines described below where specific skills may include the following…
CST Phone Support
Data Transfer Officer
Addressing trouble tickets in a timely fashion
Creating request for support (ESMT) from internal/external service providers
Workstation builds and labeling
Support assess management tracking of inventory
Account authorization process
Account renames and username changes
Account creation
Unlocking users accounts
Account disablement
Delivery of IC PKI Certification users
IC PKI Certification creation problems
Training new users
Documenting problems and troubleshooting efforts in ticket processing database
Provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation, and technical assistance to computer system users.
Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access for issues the Helpdesk is unable to resolve.
Provide assistance concerning the use of computer hardware, software, printers, installation, word-processing, electronic mail, and operating systems.
Provide support for implementation, troubleshooting, and maintenance of IT systems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems.
Coordinate and implement security measures to safeguard computer databases.
Responsible for delivering and setting up site hardware.
Responsible for troubleshooting logon problems, printers. Outlook/Exchange email problems, Web browsing/internet Explorer issue, Network and workstation connectivity, SharePoint, Lotus Notes and Microsoft Office products.
Creation of system documentation, standard operating procedures, and system guides.
Working knowledge of Active Directory, Microsoft Office, Microsoft Outlook, SharePoint, and Windows 10.
Familiarity with Microsoft Windows desktop operating system build processes and tools.
Troubleshoot workstations, office applications, printers, and digital senders
Effective verbal and written communications
Troubleshooting skills
Office applications
Workstation
Printers
Hardware
Accounts
Scanners
Preferred Education, Experience, & Skills :
Extensive experience or training related to a particular skill, language, system, or technology.
Capable of not only delivering a capability tied to that skill, but passing their knowledge on to others.
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About Pana Solutions
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