Essential Job Functions and Primary Duties:

• Assisting patients in applying for financial assistance through Medicaid or Charity Care on behalf of our client facility.
• Interviewing patients or authorized representatives via phone or in person to gather information to determine eligibility for medical benefits.
• Obtaining, verifying, and calculating income and resources to determine client financial eligibility.
• Documenting case records using automated systems to form a record for each client.
• Following up with applicants to obtain accurate and complete information within strict timeframes.
• Completing/following up on all forms related to Medicaid and Charity Care eligibility.
• Performing any additional tasks related to the position assigned by the Manager. 

Minimum Qualifications:

• High school diploma/GED, Bachelor’s degree is preferred.
• Must be ambitious and self-directed in a fast-paced environment and can perform in a high volume, multitasking setting.
• Must be trustworthy, professional, detail and goal oriented.
• Must have exceptional customer service and excellent verbal/written communication skills.
• Must be able to learn and work with Medicaid eligibility regulations. 

Preferred Qualifications:

• Knowledge of Medicaid and Charity Care program. 
• Experience working in a hospital setting. 
• Ability to speak and read Spanish.