What are the responsibilities and job description for the Computer Technician position at Panama Buena Vista Union School District?
- Provides assistance to staff on utilizing computer and software programs including remote access and on the proper use of audio-visual or electronic equipment.
- Receives and resolves advanced user ‘help desk’ calls. Documents calls, forwarding work order requests to other technology staff.
- Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to diagnosing system failures and isolating faulty parts, repairing or replacing parts, and verifying and testing for correct operations.
- Provides basic technical support to enterprise software systems supporting networked computers such as those for system updates, anti-virus, and virtual environments.
- Installs and configures networked computer users, e.g., computers, printers, modems, cabling, and peripheral communications equipment. Installs software and configures systems to support electronic mail. Troubleshoots mail access problems.
- Completes basic network tasks which include but are not limited to operations, moves, adds, changes, fault prediction, trouble detection/correction, path testing, and general maintenance.
- Activates data communications ports using network software. Implements protocols for electronic mail systems and accounts.
- Participates in troubleshooting to resolve hardware and operations problems, including but not limited to connectivity, internet access, electronic mail and file servers. Works with fellow staff, equipment users, and vendors to identify and resolve problems.
- Assists with updates to existing security software on networks and workstations. Tests existing systems and personal computers for potential viruses and security problems.
- Connects workstations to servers and participates with others to connect with district-wide networks. Sets up employee accounts onto local networks.
- Tests software to ensure compatibility with the current operating environment and to equipment capability. Configures software to communicate with peripherals such as printers, modems, scanners, and screens.
- May perform operational production runs including but not limited to data transfers, warrants, and mandated reports.
- Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes procedures and steps for equipment setup, help desk questions and answers, and inventory records.
- Assists staff with setup and configuration of multimedia equipment used in offices and meeting rooms.
- Performs other duties as assigned that support the overall objective of the position.
- Knowledge and Skills:
- Requires working technical knowledge of personal computer operations, including the relationship and usage of various input and output components, business and municipal-specific applications, and terminology. Requires a working knowledge of operating systems used by the District. Must understand the protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance. Requires a basic knowledge of personal computer based local area networks, network operations, connectivity between servers, and integration of data and telecommunications. Requires a basic knowledge of the following protocols such as TCP/IP, subnet masking, serial, Ethernet, and access lists. Requires a basic knowledge of the physical elements of the network including: fiber optic, twisted pair, and coaxial Ethernet cabling and connections, and routing, switching, and repeating equipment. Requires sufficient communication skills to conduct individual instruction and technical assistance on the use and application of PC-based business and education, internet, utility, and connectivity software. Requires skill at conducting in-service type training. Requires sufficient writing skill to document technical procedures.
- Abilities:
- Requires the ability to install, configure, and troubleshoot networked computer workstations, systems, and programs used by the District in department-specific, education, and general administrative areas. Must be able to install and configure computer components such as, but not limited to, cards and drives. Must be able to fabricate and connect interface cables and connections between computers. Must be able to analyze data and evaluate the needs of users and develop the alternative solutions to problems and needs. Must be able to prioritize and organize work to meet deadlines and timetables. Must be able to read, interpret and apply complex technical information including equipment and network diagrams. Must be able to give one-on-one and small group training in the use of microcomputers and business and instructional software. Requires the ability to be timely in customer service responses.
- High School diploma or GED.
- Equivalent to associates degree in computer science or related technical field and 1 year of experience, which may be concurrent, in personal computer technical support. Additional experience may substitute for some higher education.
- Requires a valid driver’s license and the ability to transport equipment to and from work sites.
- Must pass an approved pre-placement medical assessment.
- Resume
- High School diploma or GED.
- DMV Driving Record Report
JobID: 3247
Position Type:
Technology/Computer Technician
Technology/Computer Technician
Date Posted:
4/22/2025
4/22/2025
Location:
District Office Southwest
District Office Southwest
Closing Date:
05/06/2025
Summary:05/06/2025
Installs, configures, troubleshoots, and services networked microcomputer workstations and related equipment and software used in administrative and classroom lab environments. Provides technical support and help functions that relate to computer hardware and software, data communications, and connectivity.
Essential Duties & Responsibilities:
Qualifications:
Education and Experience:
Licenses and Certificates:
Additional Requirement:
Application Requirements:
Salary and Terms of Service:
Salary range (47) $27.54 - $32.22 per hour, eight (8) steps, eight (8) hours per day and five (5) days per week (M-F), 12 months per year. Holidays, sick leave and vacation benefits. Prepaid family dental, medical, and vision insurance, prepaid life insurance plan for employee only.
Required Application Procedure:
Apply Online. An online application and all documents supporting the application requirements noted above must accompany your application by the closing date in order to receive consideration for this position. It shall be the applicant's responsibility to supply copies of all documentation, letters of recommendation etc. or other related materials.
Selection Procedure:
A screening committee will evaluate each application, personal resume, and other letters of reference. Interviews will be scheduled for qualified applicants. If after interviews suitable applicants are not found, the search will continue. As required by California State Law, should you be employed by the District, your fingerprints will be taken and submitted to the Justice Department and the FBI for a background check. Processing fee will be at applicant’s expense.
Salary : $28 - $32
