What are the responsibilities and job description for the 911 - Telecommunicator position at Panama City, City of (FL)?
JOB
Under the leadership and guidance of the Chief of Police, this is an entry-level and highly responsible telecommunication position that requires an alert, dependable person to process citizen requests for emergency and non-emergency response by the Panama City Police Department and the after-hours Panama City Utilities Department.This is an emergency essential position that requires performance of emergency duties and actions to prepare, repair, and recover the City before, during, and after any adverse storm events (hurricane, tornado, ice storm, etc.) or other conditions (natural or manmade).ESSENTIAL DUTIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Process emergency and non-emergency requests for police, and after-hours utility personnel.Operate computer systems to process requests for information, analyze responses and relay to responders in a timely manner.Maintain status of all assigned personnel as to location, availability, and equipment.Coordinate movement and assignment of personnel and equipment to effectively provide city services to the citizens in a timely manner.Operate communications equipment including radios, telephones, data recording devices, TTY devices for the hearing impaired and computers to further the goals and objectives of the communications center.Ability to use logic and sound judgment to quickly assess the type of service required by citizens and officers in the field. Ability to function effectively and efficiently in a high-stress environment and during emergency situations.Ability to interpret codes, ordinances, policies, procedures, and geographical boundaries.Utilize multiple information sources to coordinate services including NCIC/FCIC, Computer Aided Dispatch, Records Management Systems, Computer databases, and directories.Data entry into CAD systems, logbooks, and records management systems.Able to work any shift necessary, including 12-hour and rotating shifts, and be subject to recalls for emergencies.Other duties as assigned.
EXAMPLE OF DUTIES
Graduation from high school or possession of an acceptable equivalency diploma.Ability to type 25 CWPMAbility to learn and operate radios, windows-based computer programs, DAVID, EAGENT, RMS and computer-aided dispatch.Ability to communicate effectively and tactfully with persons of all levels of society.Ability to complete all state requirements for certification as a Telecommunicator.A comparable amount of training or experience may be substituted for the minimum qualifications.PHYSICAL DEMANDSThe physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Summary: Occasionally – Lifting/carrying 10 to 40 lbs. or less, push/pull 25 lbs. or less, bending, squat/kneel, walk, bend, stoop, reach above shoulder and reach outward.Constantly – sitting, standing, answering phones, handling/fine motor skills, and type/keyboard functions. Acceptable eyesight (with or without correction) acceptable hearing (with or without hearing aid), ability to communicate both orally and in writing. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Indoor working environment which may involve working during a variety of extreme weather conditions. Working in computer and telecommunications environment with constant viewing of monitors and television screens.Risk/Safety Conditions: The position involves a minimal degree of risk with occupational stress and tension being a constant part of the job.
Under the leadership and guidance of the Chief of Police, this is an entry-level and highly responsible telecommunication position that requires an alert, dependable person to process citizen requests for emergency and non-emergency response by the Panama City Police Department and the after-hours Panama City Utilities Department.This is an emergency essential position that requires performance of emergency duties and actions to prepare, repair, and recover the City before, during, and after any adverse storm events (hurricane, tornado, ice storm, etc.) or other conditions (natural or manmade).ESSENTIAL DUTIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Process emergency and non-emergency requests for police, and after-hours utility personnel.Operate computer systems to process requests for information, analyze responses and relay to responders in a timely manner.Maintain status of all assigned personnel as to location, availability, and equipment.Coordinate movement and assignment of personnel and equipment to effectively provide city services to the citizens in a timely manner.Operate communications equipment including radios, telephones, data recording devices, TTY devices for the hearing impaired and computers to further the goals and objectives of the communications center.Ability to use logic and sound judgment to quickly assess the type of service required by citizens and officers in the field. Ability to function effectively and efficiently in a high-stress environment and during emergency situations.Ability to interpret codes, ordinances, policies, procedures, and geographical boundaries.Utilize multiple information sources to coordinate services including NCIC/FCIC, Computer Aided Dispatch, Records Management Systems, Computer databases, and directories.Data entry into CAD systems, logbooks, and records management systems.Able to work any shift necessary, including 12-hour and rotating shifts, and be subject to recalls for emergencies.Other duties as assigned.
EXAMPLE OF DUTIES
Graduation from high school or possession of an acceptable equivalency diploma.Ability to type 25 CWPMAbility to learn and operate radios, windows-based computer programs, DAVID, EAGENT, RMS and computer-aided dispatch.Ability to communicate effectively and tactfully with persons of all levels of society.Ability to complete all state requirements for certification as a Telecommunicator.A comparable amount of training or experience may be substituted for the minimum qualifications.PHYSICAL DEMANDSThe physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Summary: Occasionally – Lifting/carrying 10 to 40 lbs. or less, push/pull 25 lbs. or less, bending, squat/kneel, walk, bend, stoop, reach above shoulder and reach outward.Constantly – sitting, standing, answering phones, handling/fine motor skills, and type/keyboard functions. Acceptable eyesight (with or without correction) acceptable hearing (with or without hearing aid), ability to communicate both orally and in writing. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Indoor working environment which may involve working during a variety of extreme weather conditions. Working in computer and telecommunications environment with constant viewing of monitors and television screens.Risk/Safety Conditions: The position involves a minimal degree of risk with occupational stress and tension being a constant part of the job.
