Sales & Merchandising Support Specialist

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey!

Panasonic Sales & Merchandising Support Specialist

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What You'll Get To Do:

Reporting to the Senior Account Manager, the Amazon Sales Support Specialist will be responsible for key sales functions supporting the Panasonic Consumer Appliances business.  This role oversees the day-to-day operations of our Amazon 1P business, ensuring seamless execution of orders, optimizing product listings, and collaborating with internal teams to drive sales growth. Qualified candidates are required to have a deep understanding of Amazon Vendor Central, strong analytical skills, and the ability to work in a fast-paced environment. Success in this role will require leveraging data-driven insights to identify problems and recommend solutions.  The ideal candidate is passionate about E-commerce and willing to learn best practices for success in a constantly evolving retail environment.

Key Accountabilities

• Catalog and Digital Shelf Management
• Maximize product visibility, market share, and conversions by managing catalog integrity, digital shelf presence, and content optimization. Leverage data insights to drive traffic and enhance share of voice to support sales performance and market share growth.
• Manage and optimize product listings, collaborating with Marketing and Creative teams to improve product copy, images, videos, and enhanced/A content.
• Regularly analyze and improve the digital shelf to increase visibility and competitiveness.
• Track and optimize share of voice and share of shelf metrics to enhance market share.
• Manage new item setup, existing item updates, and execute Vine sampling programs.

Pricing and Promotions Management

• Plan, track, and optimize promotional activities to increase conversions and support sales targets. 
• Recommend and revise promotions based on sales data and performance insights.
• Work with Merchandising teams to develop pricing strategies and execute promotional roadmaps.
• Input, monitor, and track promotions in Amazon Vendor Central (VC) and/or Power BI
• Manage internal CORF creation and promotions checkbook.

Forecasting and Data Analysis

• Monitor inventory trends, adjust forecasts, and leverage data-driven insights to ensure availability and selection.
• Review inventory and weekly order trends to accurately make recommendations on sales forecasts.
• Manage monthly forecast reviews and update model-level sales plans.
• Track and optimize confirmation rates while mitigating OOS risks and supply chain disruptions.
• Support weekly business review meetings to identify upside opportunities and develop countermeasures.
• Analyze key performance metrics such as sales, conversion rates, and ad efficiency using Power BI and Excel.

Operational Support

• Ensure smooth execution of Amazon operations, including order processing, issue resolution, and compliance with Vendor Central requirements.
• Regularly collaborate with sales, marketing, operations, and finance teams to ensure Amazon best practices are being met.
• Manage purchase orders, chargebacks, and dispute resolution within Vendor Central.  Track and resolve chargebacks while evaluating process improvements.  Manage Andon cord resolution with Service and Merchandising teams.  Coordinate customer reviews and Q&A response execution, as needed.
• Submit, track, and escalate Amazon VC support cases related to sales, marketing, and catalog issues.
• Assist in Lost Buy Box (LBB) reduction by managing listing activity and enforcement.

What You'll Bring:

Education and Experience

• Bachelor's degree in Business, Marketing, or a related field preferred.
• Minimum of 3-5 years work experience
• 2 plus years of experience managing Amazon 1P (Vendor Central) accounts.

Desired Key Competencies

• Strong understanding of Amazon’s operational and marketing ecosystem, including Vendor Central, Amazon Ads, and other third-party tools; additional Seller Central experience a plus.
• Proficiency in Power BI or similar business intelligence tools for data analysis and insights.
• Strong analytical and solutions-oriented mindset to adapt to dynamic eCommerce business needs.
• Excellent organizational skills with the ability to multitask and meet deadlines.
• Self-motivated for effective and excellent follow-up and follow-thru capabilities.
• Effective communication and collaboration skills.

Benefits & Perks - What's In It For You:

Panasonic prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. ​

• Competitive compensation package 
• Comprehensive benefits  
• Pet Insurance  
• Paid Parental Care Leave  
• Employee Referral Program
• Educational Assistance  
• Flexible Work Program
• Volunteer time Off
• Casual Dress Code
• Total Well Being Program

We Take Opportunity Seriously:

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. 

The wage range of $60,000 - $75,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

​We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!​

Panasonic is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability status, protected veteran status, or any other characteristic protected by law.  All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

Thank you for your interest in Panasonic.

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Salary : $60,000 - $75,000