What are the responsibilities and job description for the Warehouse Fulfillment Supervisor (with Production Support) position at Pancake Now?
About Pancake Now
We turn fluffy pancakes into ready‑to‑eat sandwiches that taste like indulgence but travel like a snack. Produced at our Phoenix facility under strict GMP, HACCP, and FDA controls, we pack orders in‑house and ship nationwide via UPS within 24 hours of production.
Position Summary
Own the end‑to‑end flow of goods—from raw ingredients arriving at our dock to finished cases leaving on a UPS truck. You’ll manage receiving, inventory accuracy, pick/pack/ship, and carrier relationships while jumping in on the line to keep production moving when volumes spike. Think of it as “traffic control” for everything physical in the building.
Core Responsibilities
Inbound Logistics & Inventory (≈ 35 %)
- Schedule and receive inbound ingredients/packaging; verify counts, COAs, and lot codes.
- Maintain real‑time inventory accuracy in ERP/WMS; perform weekly cycle counts.
- Organize warehouse space with FIFO/FEFO and allergen segregation; enforce 5S.
Fulfillment & Shipping (≈ 35 %)
- Pick, pack, and label DTC and wholesale orders; optimize carton sizes and dunnage.
- Book daily UPS pickups; resolve delivery exceptions and claims.
- Track KPIs: pick accuracy, OTIF, shipping cost per unit; drive continuous improvement.
Production Support (≈ 20 %)
- Stage raw materials to the line; clear finished goods to the warehouse.
- Operate depositors, fillers, or flow‑wrapper during peak shifts or staff shortages.
- Assist with line changeovers and basic equipment sanitation.
Cross‑Functional Projects (≈ 10 %)
- Implement bar‑coding or scan‑and‑print workflows for lot traceability.
- Participate in mock recalls, SQF/FDA audits, and capacity‑expansion initiatives.
Qualifications
Required
- 3 years logistics, warehouse, or fulfillment experience in food, beverage, or CPG.
- Hands‑on production exposure (operator, batching, or line support).
- Proficiency with parcel‑shipping platforms (UPS WorldShip, ShipStation, EasyPost, etc.) and basic WMS/ERP data entry.
- Working knowledge of inventory controls, FIFO, and lot/batch traceability.
- Able to operate pallet jack; willing to obtain forklift certification.
- Comfortable lifting ≈ 50 lbs and working in both ambient and warm production areas.
Preferred
- Associate’s/Bachelor’s in Supply Chain, Operations, or related field.
- Experience scaling DTC fulfillment to 2 k packages per day.
- Familiarity with lean/5S, OEE, or Six Sigma.
- Exposure to FDA, cGMP, or SQF audit environments.
Traits for Success
- Solution‑seeker: Loves shaving minutes off a process and cents off a label.
- Detail‑driven: Notices when a pallet tag is off by one digit—and fixes it.
- Calm multitasker: Juggles inbound trucks, UPS cutoff times, and a jammed flow‑wrapper without breaking a sweat.
- Team‑first mindset: Quick to jump onto the production line or lend inventory data to QA.
Why Pancake Now?
You’ll transform a high‑energy startup operation into a model of logistics efficiency—ensuring every pancake sandwich reaches customers as fresh as the minute it left the griddle. If you thrive where fulfillment speed meets production rhythm, let’s talk.
Job Type: Full-time
Pay: $25.00 - $39.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Phoenix, AZ 85027 (Required)
Work Location: In person
Salary : $25 - $39