Front Desk Associate

Are you passionate about helping others and providing excellent patient care? PanCare of Florida is looking for a friendly and detail-oriented Front Desk Associate to join our team. In this role, you will be the first point of contact for our patients, ensuring they feel welcomed and supported from the moment they walk through our doors. If you thrive in a fast-paced environment and have a knack for organization and communication, we encourage you to apply and make a difference in our community. This position is scheduled to work Thursdays and Fridays from 8am-6pm and Saturdays and Sundays from 9am - 9pm. There is a .50 cent per hour shift differential for nights and $1.00 per hour shift differential for weekends. 

Duties and Responsibilities  

• Interface with the Corporate Office and subsidiary entities of the Health System 
• Interface with Corporate Management, Administrative personnel and Medical staff.
• Answer clinic phones and route call to proper department.
• Schedule patient appointments in accordance with established daily provider quotas.
• Check patients in and notify clinical staff.
• Collect fees for services rendered and check patient out
• File and maintain patient charts in appropriate order in the Records Room.
• Confirm patient appointments for next day as assigned.
• Assist in processing patient chart information to be faxed or mailed to appropriate entities submitting properly executed authorizations, document actions and file authorization in patient chart.
• Fax records requests to other entities with properly executed patient request forms, documenting actions, and file requests in the patient’s chart as assigned.
• Assist in verifying patient eligibility to participate in sliding scale fee for service.
• Assist with patient billing as assigned by Clinic Manager and/or Medical Operations Director. 
• Balance day sheet, cash, checks and credit card receipts.
• Maintain daily postage log.
• Other responsibilities as assigned by the Clinic Manager and/or Medical Operations Director to create a smoothly run efficient Clinic Front Office.
• Perform other related duties incidental to the work described herein as may be assigned or delegated. 
• Regular and predictable attendance
• Other duties as assigned

Required Qualifications  

 Education: High School Diploma or GED; some college is preferred. 

 Experience: Work requires a minimum of 6 months experience in responsible clinical/medical operations  

 Knowledge, Skills, and Abilities: Communication and telephone proficient, Computer literate, Experience with a verity of business machines. Demonstrated ability to multi-task in a fast paced medical Center environment. Excellent communication skills and proper phone etiquette required. 

Join PanCare of Florida and be part of a dedicated team that is committed to delivering high-quality healthcare to our communities. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients. If you're ready to take the next step in your career and contribute to our mission, we encourage you to apply today. Together, we can continue to improve patient outcomes and build healthier communities. 

PanCare of Florida is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.