Position Description 1Whataburger Restaurants LLC – Proprietary & ConfidentialWhataburger Family: Who we arePeople make the difference at Whataburger— that is why we refer to our employees as Family Members. We take pride in our work, take care of each other, and love serving our guests. At Whataburger, you work for a brand and legacy that fills you with pride, on a team that cares about helping you learn and grow and belong to a family that loves winning together.Operating Partner: How you elevate our brandAt Whataburger, our Operating Partners are the leaders of a multi-million-dollar business. Other brands may call you a General Manager, but at Whataburger you are doing more than managing a restaurant, you are leading our brand into the future. That is why we refer to you as an Operating Partner. Our Operating Partners build and lead high performing teams of Family Members to drive operational excellence, provide extraordinary hospitality to our guests, and represent the Whataburger brand in the communities we serve. Operating Partners are coaches and mentors who provide development opportunities for their teams. They lead all aspects of the Family Member experience in our restaurants, from talent management to recruitment to training and promotion of current Family Members. Operating Partners inspire Family Members to deliver and succeed.Operating Partners create a plan to grow sales and inspire the team to reach their full potential. They uphold our brand performance standards, ensuring that the restaurant is fully staffed, clean, and consistent so that the Family Member and guest experiences are orderly and on time. They own the culture and create moments inside the restaurant that make our Family Members and guests smile by celebrating important life milestones, no matter how big or small.Leadership ResponsibilitiesOwnershipMentality• Champions all food safety policies, procedures, tools, and systems by setting and training the expectation as the standard bearer and creating a safe work environment.• Understands the importance of building relationships in the community to grow the business and recruit Family Members. Acts as an ambassador for the brand that is known and active in the community.• Instills a hospitality mindset, creating a welcoming environment and enhancing the customer experience.• Manages profit and loss, oversees financial tasks such as cash reporting, labor, food expenses, repairs, and maintenance.• Studies business performance, develops financial plans, and owns financial targets in partnership with the Area Coach.• Influences the Family Member experience in their unit by engaging with Family Members, building trust and providing an inclusive environment.• Facilitates discussions among Family Members and Managers to ensures expectations are clear, shares best practices, addresses underperforming areas, and resolves open questions.• Responsible for directing and making employment actions and recommendations, including hiring, promoting, disciplining, and/or discharging of Managers, Team Leaders and Team Members for whom they are responsible.POSITION DESCRIPTIONOperating PartnerPosition Description 2Whataburger Restaurants LLC – Proprietary & ConfidentialWalk the Talk• Leads by example to gain commitment from Family Members by reinforcing team behaviors consistent with Whataburger Core Values and Guiding Principles; inspires people and celebrates the team.• Models high performing team behaviors and fosters relationships through open and honest communications, coaching, and engagement.• Demonstrates how to reinforce the brand by engaging with our customers.• Takes responsibility for success and failures.CreateLeaders• Demonstrates ownership for growing Managers’ and Team Leaders’ capabilities by creating tailored development plans and utilizing effective feedback mechanisms like regular 1:1 meetings and performance assessment conversations.• Understands the importance of creating multipliers to build their bench strength, increase Family Member engagement and prepare the organization for growth.• Coaches and trains Managers on identifying and developing their Team Leaders and Team Members with potential to progress to the next level.• Creates awareness of development opportunities available through the Restaurant Career Development Path.• Seeks out opportunities to move Managers into stretch assignments that provide experience to prepare them for the next level.The Whole Job• Works with Managers and the Area Coach to execute operational plans utilizing reporting tools, customer metrics, and labor metrics to monitor restaurant performance and processes consistent with Whataburger standards.• Maintains our reputation as an Employer of Choice by retaining and growing talent through engagement and overall Family Member experience. Leads recruiting, interviewing, and hiring to achieve staffing levels.• Participates in inter-restaurant collaboration through sharing best practices, individual perspectives, and supporting other restaurants in area.• Acts as a brand ambassador, building the talent pipeline and the brand by growing assigned unit outside the 4 walls and into the community.• Responsible for rollout and adoption of all change initiatives, to include new products, systems, company campaigns and strategies.• Reviews restaurant-level information and needed actions at their weekly Restaurant Management Meeting.• Upholds all uniform standards for their assigned unit.• Facilitates discussions among Family Members and Managers to ensure expectations are clear, share best practices, address underperforming areas, and resolves open questions.POSITION DESCRIPTIONOperating PartnerPosition Description 3Whataburger Restaurants LLC – Proprietary & ConfidentialStrategy• Aligns the team around a common vision, realistic expectations, and celebrates successes.• Looks broadly at an issue before making a decision, thinking systematically to understand all impacts of a decision.• Plans at least 6-12 months in advance, ensuring there is a Unit plan for the current and future quarter. Maps out steps to accomplish the plan.• Stays current on competitive talent and sales landscape and understands unique opportunities of own unit, competitive community landscape and available resources.• Responsible for input on the budget, expense plans, and sales goals as part of financial planning to achieve financial targets.• Recognizes when customer preferences are changing and adjusts service delivery focus to meet customer demands.• Effectively uses available talent

REQUIREMENTS: Typical minimum requirements to perform the job. AGE:• Must be at least 21 years of ageEducation• Associates degree or equivalent work experience is requiredExperience and Demonstrated Behaviors• A minimum of 2 years’ management experience in the restaurant or hospitality industry requiredKnowledge, Skills, and Abilities• Intermediate knowledge of recruiting and staffing principles preferred• Proficiency in MS Office Word, Excel, Outlook, and PowerPoint preferred• Strong general knowledge of working practices, procedures, and techniques• Intermediate to advanced understanding of budgetary concepts and procedures• Intermediate to advanced ability to delegate projects and get work done through others• Ability to prepare and present ideas and recommendations to colleagues, managers, and direct reports with ample notice and preparationProfessional Certifications• Food Safety Certification (may vary based on city, county, and state requirements)• Food Handler’s CertificationWorking Conditions/Travel Requirements• Must be able to work a full-time schedule and be able to work all shifts based on operational needs of the restaurant• Must be able to travel occasionally, both locally and long distances (including air travel) to work sites, meeting sites, and other locations• Working conditions exist to satisfactorily fulfill job responsibilitiesWhataburger Restaurants LLC – Proprietary & Confidential• Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record Check that adheres to the Whataburger standards, and maintain current automobile liability at minimum levels in state of residencePhysical Requirements• Must be able to lift up to 50 lbs. on occasion• Must be able to stand during long periods of time• Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push on occasion• Must be able to read (orders on tickets, menu board, receipts, etc.)• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items• Frequent washing of hands• Must be able to use computers, telephones, and office equipment