What are the responsibilities and job description for the Integration Leader position at Pando?
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Job Description
Pando (www.pando.ai) is leading the global disruption of supply chain software, with our AI-powered, no-code, & unified platform empowering Autonomous Supply Chain®. We have been recognized by Gartner in the 2024 International and Asia/Pacific context of the Magic Quadrant™ for Transportation Management Systems (TMS)! Pando’s Fulfilment Cloud provides manufacturers, retailers, and distributors with a single pane of glass to streamline end-to-end freight procurement-to-pay process to improve service levels, reduce carbon footprint, and reduce supply chain spend. As a partner of choice for Fortune 500 enterprises globally, with a presence across APAC, the Middle East, and the US, Pando is recognized as a Technology Pioneer by the World Economic Forum (WEF), and as one of the fastest growing technology companies by Deloitte.
Role
We are seeking a highly skilled and experienced Integration leader to join our team. As the Head of Integration, you will be responsible for leading the integration team and driving the strategy, design, implementation, and optimization of integration solutions between our SaaS products and various third-party applications, platforms, and services. This is a leadership position that requires technical expertise, strategic thinking, and the ability to manage and scale integration operations.
Key Responsibilities:
Strategic Leadership:
Define and execute the overall integration strategy for the company’s SaaS products.- Lead the development of integration roadmaps, ensuring alignment with business goals and technical requirements.
- Collaborate with key stakeholders (Product, Engineering, Sales, and Customer Success) to identify integration opportunities that enhance customer experience and business value.
- Lead, and mentor a high-performing integration team that supports technical integration, API management, and related activities.
- Foster a collaborative environment, ensuring the team’s success in achieving both technical and business objectives.
- Ensure integrations meet customer needs, adhere to best practices, and comply with security, data privacy, and regulatory standards.
- Work closely with customers, customer success teams, and sales teams to understand customer integration needs and ensure successful deployments.
- Manage complex customer integration projects and deliverables while ensuring customer satisfaction.
- Provide technical support and guidance for customers’ integration challenges.
- Continuous Improvement & Innovation:
- Stay up to date with the latest trends in integration technologies, SaaS architectures, and industry best practices.
- Champion innovation in integration technologies and propose new solutions to improve integration performance and scalability.
- Collaborate closely with Product Managers and Engineers to ensure integration requirements are considered in product development.
- Drive the communication and coordination across teams to ensure smooth integration releases and customer implementations.
Requirements
- Proven experience working in SaaS environments with a deep understanding of integration technologies and best practices.
- Experience from Supply Chain or Logistics domain.
- Exhibit excellent attention to detail, quality, and compliance.
- Succeed in a dynamic, changing environment, rapidly assimilating and applying new information.
- Ability to drive technical decisions and provide strategic guidance.
- Strong problem-solving, troubleshooting, and analytical skills.
- Excellent communication, presentation, and leadership skills.
- Experience and knowledge of Supply Chain would be an added advantage.
