What are the responsibilities and job description for the Manager, Sales Operations & Workload Planning position at Pandora?
Manager, Sales Operations & Planning, Pandora NAM
As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
About the Team :
The Manager, Sales Operations and Workload Planning, is responsible for overseeing balanced workload execution across Pandora's North American retail stores and ensuring cross-functional teams stay on track with their tasks. This role ensures that all tasks are entered into the store task list well in advance with the necessary details for flawless execution. Additionally, the Manager leads the Retail Systems function, overseeing systems testing, maintenance, and rollout strategies while partnering with IT teams to develop a cohesive North American IT strategy.
Your Role as a the Manager of Sales Operations & Planning :
Workload Balance & Task Oversight :
- Ensure workload is balanced across stores, minimizing strain during peak sales periods while maximizing efficiency.
- Monitor cross-functional teams to ensure tasks are submitted into the store task list well in advance, with all required information for successful execution.
- Conduct quarterly workload reviews with field leaders to align on upcoming challenges and refine workload plans.
Retail Systems Oversight :
Team Leadership & Development :
Cross-Functional Collaboration :
Process Improvement :
Performance Monitoring & Reporting :
Craft your career with us if you have :
Our Benefits :
New York City : $125,000 - $145,000 commensuate on experience
About Pandora :
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
About Pandora NAM :
The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.
Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.
Salary : $125,000 - $145,000
