What are the responsibilities and job description for the Intake Coordinator position at PANGEATWO?
Are you an experienced personal injury intake professional ready to take the next step in your career? Do you thrive in a fast-paced environment and enjoy leading a team? A growing personal injury law firm is seeking a proactive and organized Intake Coordinator to lead and manage the intake department. This role plays a critical part in ensuring potential clients receive prompt, compassionate service and that high-quality leads are efficiently transitioned to the legal team.
Key Responsibilities:
- Respond promptly to inquiries from potential clients via phone, email, online forms, and other communication channels.
- Conduct thorough intake interviews to assess the details and viability of personal injury cases.
- Supervise a team of Intake Specialists, ensuring performance goals and client service standards are met.
- Provide training, coaching, and mentorship to support team development.
- Oversee and continuously refine the intake process to ensure accuracy and efficiency.
- Review completed intakes to evaluate case potential and escalate promising leads to attorneys.
- Maintain strong knowledge of personal injury law and related case types to effectively screen and evaluate new cases.
- Ensure intake staff ask the right questions while maintaining a compassionate, client-focused approach.
- Implement intake best practices to streamline workflows and improve conversion rates.
- Regularly update intake scripts, forms, and guidelines to reflect evolving firm practices and legal standards.
- Ensure proper data entry and documentation in the firm’s case management system.
- Collaborate with attorneys and staff to ensure a seamless handoff from intake to the legal department.
- Contribute to strategy meetings focused on improving intake operations and lead generation.
- Perform administrative tasks and participate in special projects as needed.
Why Join This Firm?
This is a great opportunity to work with a team that values professionalism, empathy, and excellence in client service. The firm offers a highly competitive benefits package, including:
- Competitive Salary – Based on experience, with room for advancement.
- Fully Paid Health, Dental, and Vision Insurance – Individual coverage is 100% employer-paid.
- 401(k) with Employer Match – A firm-sponsored plan with matching contributions to support your long-term financial goals.
- Generous Paid Time Off & Holidays – Enjoy a healthy work-life balance with ample PTO and paid holidays.
