What are the responsibilities and job description for the Technical Support Analyst position at PANGEATWO?
Tech Support Analyst I
Birmingham, AL
$40,000- 50,000
Our client in Birmingham, AL is searching for a candidate with experience working in a network environment. If you are interested in a great opportunity with a growing organization, please apply today!
Education/Certifications
- Degree Preferred (2 or 4 yr)
- Certifications: Bonus
Work Experience:
- Experience troubleshooting Desktop and Laptop PC’s
- Experience with basic network troubleshooting
- Experience in a call center environment/guiding end users through troubleshooting over the phone
- Ideal candidate will be self-motivated, have excellent written and verbal communication skills, and the ability to work in a fast paced, multi-tasking team environment
- Customer service oriented with excellent oral and written communication skills
Duties and Responsibilities:
- Responding to alarm/trouble conditions within the Network Operations Center
- Monitoring, triaging, documenting, assigning and follow up of server and network issues and outages
- Troubleshooting the customer’s network and escalating to appropriate team members
- Performing incident trending and root cause post mortem analysis
- Maintaining appropriate records and documentation on service work performed and ensuring timely escalation
- Following up on tickets at pre-defined intervals until resolved
This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.
At our clients’ request, only individuals with required experience will be considered.
Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.
Your resume will never be submitted to a client without your prior knowledge and consent to do so.
Salary : $40,000 - $50,000
