What are the responsibilities and job description for the Tier 2 Technical Support Specialist (365) position at PANGEATWO?
Tier 2 Technical Support Specialist (365)
$75,000 -85,000
Birmingham, AL
The Tier 2 Technical Support Specialist is responsible for providing advanced technical support, resolving complex issues related to server, storage, network infrastructure, and Microsoft 365 applications. This role requires a combination of technical expertise, strong problem-solving skills, and excellent customer service.
Essential Duties and Responsibilities
- Provide advanced technical support to clients, resolving complex issues related to server, storage, network infrastructure, and Microsoft/Office 365 applications.
- Conduct on-site service calls as needed to address client requirements.
- Actively contribute to the growth of business through exceptional technical expertise and customer service.
- Efficiently manage time and leave using Autotask or other designated tools.
- Address client complaints promptly and professionally, maintaining accurate account records.
- Assist with general administrative duties, including phone answering and file management.
Required Qualifications
- Minimum 5 years of experience in the IT industry, with a proven track record of providing advanced technical support.
- Strong understanding of server, storage, and network administration.
- Expertise in Microsoft/Office 365 administration, including Exchange, Azure AD, and Office Suite.
- Proficiency in RMM tools.
- Microsoft Certifications Preferred
- Excellent communication and interpersonal skills to effectively interact with clients and colleagues.
- Ability to work independently and as part of a team, collaborating effectively and providing constructive feedback.
- Strong problem-solving and analytical skills to diagnose and resolve complex technical issues.
- Commitment to continuous learning and professional development.
This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.
At our clients’ request, only individuals with the required experience will be considered.
Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.
Your resume will never be submitted to a client without your prior knowledge and consent to do so.
Salary : $75,000 - $85,000
