What are the responsibilities and job description for the Membership & Marketing Coordinator position at Pangloss Cellars?
Benefits:
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Parental leave
The primary focus of this role is promoting wine sales and member retention across our brands.
Repris is our estate winery, focused on crafting wines from the historic Moon Mountain Vineyard, which we are grateful to call home. The 435-acre property includes 18,000 square feet of natural rock caves and 75 acres of organic vineyards. All Repris wines are sold directly to our members, mailing list, and guests who visit the winery.
Pangloss Cellars is a vibrant celebration of Sonoma's rich diversity in grape varieties. Named after Voltaire's eternal optimist, Dr. Pangloss, our wines and team embody the spirit of optimism. From crafting single-vineyard wines from some of Sonoma’s most enduring sites to restoring our Tasting Lounge, a local landmark, to its former glory, Pangloss is dedicated to showcasing Sonoma not only as the birthplace of California but as the centerpiece of its wine industry as well. With over 4,000 square feet of indoor space at the Tasting Lounge, we offer a variety of different experiences by prior reservation only. Our wines are exclusively available from our Tasting Lounge, through membership in the Optimist Society, and on our website.
Our team is dynamic and united by a shared mission. Everyone brings significant experience, a positive outlook, and prior success to the table, and we expect no less from you.
We offer above-market compensation, a top-tier health and dental plan, and a retirement savings option. This position’s pay range is $26-$32/hr plus bonus.
Responsibilities:
Membership Coordination
- Meet weekly, monthly, and quarterly quantitative and qualitative performance targets.
- Point of contact for inbound emails and phone calls
- Customization assistance
- Upselling
- Database updates
- Data entry
- Order processing
- Declined credit card follow-up
- Will-call pick-up coordination
- Assist with member event coordination and day of execution
- Maintain current records for each club member
- Name, address, club tier, phone, email, credit card information, birthdate
- Process phone, email & onsite orders, cancellations and returns
- Assist with targeted sales campaigns
- Outbound phone and email
- Drive membership conversion from the mailing list
- Fully proficient in all membership systems
- Commerce 7
- Build club packages, update customer profiles, etc.
- RedChirp
- Inbound customer communication
- List management and segmentation
- Compliantly opt-in customers to RedChirp
- Shipment Manager & Ship Compliant
- Assisting customers with preferred ship dates
- Address updates
- Recalling and refunding wines
- Maintaining compliance in shipping states
- Commerce 7
- Executes new member onboarding initiatives
- Welcome to membership phone calls, emails
- Assist with member retention campaigns and projects
Marketing Coordination
- Fully proficient in Klaviyo Ecommerce Marketing system
- Customer segmentation
- Product segmentation, etc.
- Email Launching
- Customer list management and segmentation
- Coordinate with the Director of Marketing to provide valuable and engaging content for email and text marketing channels.
- Assist the Director of Marketing with internal marketing emails, including creation, execution, lists management, and analysis.
- Develop and execute social marketing strategies to support DTC communications, including creative planning and content development.
Requirements
- Fun, positive, energetic, and confident
- Detail-oriented, extreme focus on organization and accuracy in processes and systems
- Communication
- Genuine, thorough, exceptional communication with all consumers and members that fosters long-term personal relationships and brand loyalty
- Immaculately written communication
- Enthusiastic and articulate verbal communication
- Independent, intuitive, and inquisitive – you make good judgment calls based on member’s needs.
- Comprehensive knowledge of domestic wines as well as the winemaking process
- Excellent communication practices for working in a team environment
- A positive, professional demeanor with both guests and team members
- Must be a team player with high energy, able to work in a fast-paced environment
- Extended periods of desk/computer/phone work
- Strong time management and multi-tasking skills
- Experience in working with multiple CRM platforms is preferred
- Must be able to lift 50 pounds
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Ability to speak, read, and write in English
- Proficient in all membership and marketing systems within 90 days
Applicants have rights under Federal Labor Laws. Right Side LLC is an Equal Opportunity Employer. For more information, visit www.eeoc.gov.
Salary : $26 - $32
