What are the responsibilities and job description for the Customer Relations Specialist position at Panorama Coordinated Services, Inc.?
These functions include all aspects of a Customer Relations Specialist including customer relationship management, scheduling and problem resolution utilizing the company primary software, LMN.
Reports to: Client Relations Team Leader
Client relations: Handling phone, text and e-mail communication with customers to address service questions and scheduling requirements utilizing the LMN landscape software platform.
Scheduling: Support scheduling to optimize company resources and “coordinate” services. Scheduling function includes scheduling initial appointments with prospective clients, scheduling work crews with existing clients and ensuring that work orders/crew time sheets are closed out to support invoicing at regular intervals.
Relationship management: Maintain active communication with existing customers to identify additional service opportunities, business concerns and quality issues to support additional business growth.
Invoicing: Support team to ensure monthly and project invoicing for landscape, grounds maintenance and snow services are completed in a timely fashion to ensure that all work performed by the company is correctly invoiced using LMN.
Accounts Receivable: Monitor accounts receivable activity ensuring that Panorama is paid in a timely fashion, suspending service if needed if an account is in arrears.
Service Division Support: Provide administrative and marketing support to each service division to achieve overall company objectives as needed.
Team Support: Assist with any other activities or special projects as needed. Cross training will be necessary to provide full team support at any time.
Must Have: Bilingual in Spanish, QuickBooks & Microsoft experience.
Nice to Have: Landscape industry background and LMN software experience.
Status: Full time hourly position with benefits
Schedule: Monday-Friday: 8:00 am-4:30 pm. This is an “in office” position.
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $21