What are the responsibilities and job description for the Patient Communications Representative (Call Center) position at Panorama Eye Care LLC?
Description
Who We Are
At Denver Eye Surgeons, a Panorama Eyecare company, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!
The Position:
As a Patient Communications Representative at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.
The Role:
The Patient Communications Representative for the Call Center will contribute to the fulfillment of Denver Eye Surgeons' mission statement by making appointments, verifying insurance participation, and being a welcoming voice for all patients calling Denver Eye Surgeons. They follow established office guidelines and serve as a general information source for patients while remaining upbeat and position. They are also able to work independently and as part of a team with little supervision. They add to the dynamic of the department and to Denver Eye Surgeons as a whole.
Major Responsibilities:
- Answers phone before the third ring.
- Always positive and friendly with patients, co-workers and anyone who calls in to Denver Eye Surgeons.
- Verifies patient information and confirms insurance information and referral status.
- Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed.
- Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors.
- Answers general questions for patients following established guidelines.
- Assists with answering and triaging incoming telephone calls and routing them according to established guidelines using the provided triage guide.
- Puts patients first and stops all non-work related conversations when there are calls in the queue.
- Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.
- Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide.
- Answers questions regarding insurance billing and office financial policies
- Assists patients as needed.
- Provides the highest level of customer service to all patients.
- Assists in maintaining work area.
- Ensures confidentiality of medical records and patient information in accordance with HIPAA laws.
- Calls patients on the cancellation list when openings become available and monitors the cancellation list throughout the day.
- Performs other duties as assigned.
Requirements
Who You Are
- High school diploma or GED.
- Previous experience in a medical office setting preferred.
- Word processing/computer scheduling experience.
- Knowledge of typical office work environment.
- Previous customer service experience preferred.
Additional Job Details
- Works at our clinic location, Denver Eye Surgeons (13772 Denver West Parkway, Building 55, Suite 100, Lakewood, CO).
- This is a Full-Time Position.
- Compensation for this role will be $18 - $22 an hour based on experience/certification.
Our Growth Opportunities
At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.
Our Employee Perks
- PTO Accruals Start at 3 Weeks
- Comprehensive Medical and Dental Insurance
- Company Paid Optical Allowance
- Company Paid Routine Eye Care
- Short Term and Long-Term Disability Insurances
- Educational Allowance
- Generous Paid Holiday Program
- 401K With Company Match
Join Our Team!
Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Apply now and let your passion for excellence and patient well-being shine!
EEOC
Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
Salary : $18 - $22
