Senior Director, Ambulatory Surgery Center Operations

Description

Who We Are:

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position:

As Senior Director of ASC Operations at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You will be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.

The Role:

The Senior Director of ASC Operations oversees the operations, compliance growth, and strategy of Ambulatory Surgery Centers (ASC) within a specific market or region. This role requires a dynamic leader adept at multitasking, from ensuring the delivery of top-notch patient care, to managing financial performance, and supporting marketing initiatives. With a deep understanding of healthcare, this role will direct the staff and programs of the ambulatory services department, lead teams, foster relationships with medical professionals, optimize ASC operations, and champion the brand's vision in the market. This individual will also be responsible for staying updated with industry trends, regulations, and technologies, ensuring that the practices they oversee remain at the forefront of ophthalmic care and service. This will serve as the region’s primary liaison with corporate leadership.

Responsibilities:

• Strategic Planning & Execution: Develop and implement growth strategies within the approved standards and guidelines for ambulatory services and programs within the designated market, aligning with the broader organizational goals.
• Operational Management: Ensure smooth day-to-day operations across all ASC locations, optimizing patient flow, resource allocation, and clinic efficiency.
• Financial Oversight: Manage financial operations, including budgeting, forecasting, expense tracking, and ensuring profitability of each ASC.
• Team Leadership & Development: Lead, coach, and mentor ASC managers and staff, ensuring ongoing professional development and high employee engagement.
• Quality & Compliance: Ensure that all ASCs adhere to industry standards, regulations, and best practices to deliver consistent, high-quality patient care, including management of ASC accreditations. 
• Marketing & Branding: Collaborate with marketing teams to promote the brand within the market, ensuring a consistent brand message and maximizing patient acquisition.
• Relationship Building: Foster and maintain relationships with ophthalmologists, optometrists, and other medical professionals, facilitating collaborative partnerships and referrals.
• Performance Analysis: Continuously evaluate the performance of each practice through key metrics, implementing improvements where necessary.
• Patient Experience: Ensure that all practices prioritize patient satisfaction, resolving any patient concerns or feedback promptly and effectively.
• Trend Analysis: Stay updated with the latest Ambulatory Services industry trends, technologies, and best practices, ensuring the practices remain competitive.
• Vendor & Supply Chain Management: Work with operations leadership in the negotiation of vendor agreements as well as ensure that supply chain logistics are efficient and cost-effective.
• Risk Management: Identify potential risks and challenges, creating contingency plans and strategies to address them.
• Community Engagement: Represent the brand in community events and initiatives, bolstering its reputation and outreach in the local market.
• Continuous Improvement: Implement continuous improvement initiatives across ASCs, driving efficiency and elevating patient care standards.
• Reporting: Provide regular updates to senior management on the market's performance, challenges, and opportunities, ensuring alignment with overarching organizational objectives.
• Other duties as assigned.

Requirements

Who You Are:

• Thorough understanding of medical regulations, compliance standards, and best practices; operates with the highest level of ethical and professional standards.
• Demonstrated ability to collaborate, lead and inspire teams, ensuring optimal performance and engagement. Cultivates an environment of mutual respect and open communication, fostering a sense of belonging and care among team members.
• Proven experience in strategic planning, strong financial acumen that supports budget management and data analysis.
• Embraces continuous learning and growth, actively participating in training programs to stay at the forefront of eyecare advancements.
• Exceptional communication skills with ability to effectively communicate complex information to all levels of the organization.
• Process improvement mindset and data driven decision making; leverages metrics and KPIs to hold self and others accountable.
• Autonomous with strong critical thinking and problem solving skills while proactively identifying solutions; escalates issues and concerns appropriately.
• Proficiency with MS Office products and EMRs.
• Strong relationship-building capabilities to foster connections with medical professionals, staff, vendors, and other stakeholders.
• Ability to thrive in a dynamic environment, adapting to change and leading teams through transitions; strong commitment to enhancing patient experience and service quality.

Qualifications:

• Bachelor’s degree in business administration, Healthcare Management, or a related field required.
• Minimum 5 years healthcare experience required, experience in ophthalmology preferred.
• Advanced degree preferred (MBA, MHA, and RN).
• Professional experience in managing multiple medical practices.
• Experience leading AAAHC reaccreditation, Joint Commission and CMS surveys and audits required.

Additional Job Details:

• Travel between ASCs is required (Cheyenne, Fort Collins, and Denver).
• This is a Full-Time Position.
• Compensation for this role will be $135k - $155k based on experience/certification.
• This role is eligible for a 12% annual incentive.

The Perks:

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Paid Holiday Program
• 401K With Company Match

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired. Click "apply" now and let your passion for excellence and patient well-being shine!  

EEOC:

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

Salary : $135,000 - $155,000