What are the responsibilities and job description for the IT Program and Incident Manager position at Pantex?
Location: Pantex Plant
Job Title: IT Program and Incident Manager
Career Level From: Senior Associate
Career Level To: Senior Specialist
Organization: IT Service Operations (51130474)
Job Specialty: Business Analysis
Job Title: IT Program and Incident Manager
Career Level From: Senior Associate
Career Level To: Senior Specialist
Organization: IT Service Operations (51130474)
Job Specialty: Business Analysis
What You'll Do
The Program and Incident Manager combines responsibilities for managing large-scale projects or programs within the IT Service Management organization, alongside the task of overseeing incident response when operational disruptions occur; essentially, managing both strategic initiatives and real-time crisis situations, requiring strong communication and coordination skills to bridge technical and non-technical teams.
- Monitor aging incidents throughout the organization and engage incident owners and/or leadership for status updates to resolution
- Monitor incidents to identify potential trends or issues before they escalate into major incidents and downtime
- Lead response to critical incidents to help identify root causes and coordinate necessary teams to resolve issues quickly
- Monitor aging tasks throughout the organization and engage task owners and/or leadership for status updates to completion
- Monitor tasks to identify potential broken workflows and partner with the ServiceNow team and stakeholders to correct the catalog tasks
- Manage assets and inventory for the IT Division to include lifecycle devices and new capabilities
- Track assets from cradle to grave to ensure that we meet all DOE requirements
- Demonstrate excellent customer service skills by providing professional, courteous, timely, competent, and responsive service
- High degree of independence and utilize sound decision-making skills while working under pressure of deadlines
- High level of organizational skills with the ability to prioritize workload and proficient in utilizing office equipment
- Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect
- Knowledge and experience in managing and tracking tangible inventory utilizing appropriate tools
What You Can Expect
- Meaningful work and unique opportunities to support missions vital to national and global security
- Top-notch, dedicated colleagues
- Generous pay and benefits with a stable organization
- Career advancement and professional development programs
- Work-life balance fostered through flexible work options and wellness initiatives
Minimum Job Requirements
- Bachelor's degree in engineering/science/information technology discipline: Minimum 2 years of relevant experience.
- Master's degree in engineering/science/information technology discipline.
Preferred Job Requirements
Why Pantex?
You get #morethanajob. We encourage employees to achieve a healthy personal balance among home, work and the community. One of the ways we embrace work-life balance is by offering flexible work arrangements that provide alternatives to the traditional workweek, while still meeting business needs. Top talent and personal commitment mean more to our success than any other factors, so we reward our people with the kinds of benefits that make a positive difference in the quality of their lives. Benefits such as: medical plan, prescription drug plan, vision plan, dental plan, employer matched 401(k) savings plan, disability coverage, education reimbursement and many more. Want to stay healthy and fit but hate the cost of a gym membership? Take advantage of one of our onsite workout facilities and eat healthy in our onsite cafeterias. Much more than a workplace, at Pantex you can build a career that lasts a lifetime.
Notes
The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired.
If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level.
Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required.
Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10CFR 709. Medical requirements may apply.
Pantex is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to being randomly selected for drug testing without advance notification.
Pantex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity, age, religion, national origin, ancestry, genetic information, disability or veteran status.
