Outside Golf Operations Manager

Panther National is excited to announce the exceptional career opportunity of Golf Outside Operations Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

General Purpose:
Creates a positive experience by assisting members and guests with outside services. Provides guidance to Guest Services associates

Essential Duties:

• Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all events
• Manages the bag drop area and works with associates to unload their golf bags from their carts
• Maintains accurate records of golfers renting clubs, serves the members and guests who are renting golf clubs, and cleans rental clubs upon return
• Ensures the overall upkeep of the golf outside service areas to include but not limited to cart storage area ice/water machines, patio area, bag drop, bag room, and staging area
• Manages cart parking on the hill behind the golf shop to ensure the safety of all members. Moves golf carts with no golf bag to parking area closer to bag drop or staging area to maintain safety
• Ensures that all payroll information for the department is inputted accurately and timely
• Conducts regular staff meetings
• Regular attendee of property safety meetings
• Responsible for cart mechanic and all related activity with member and club-owned golf cars
• Ensures outside service staff clears the short game area in a timely manner
• Inventories and controls all supplies
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition
• Prepares golf carts for play following the approved standards. Ensures proper staging of golf carts during the day
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, ball pyramids, and maintains ball inventory over the course of the day
• May direct start of play
• Responsible for interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems
• Manages department members that may include but are not limited to Guest Services Manager, Outside Service Supervisor, Guest Services Attendants, Starters and On Course Professionals
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs, and other expenses
• Communicates any changes or new policies and procedures to the department
• Incorporates safe work practices in job performance
• Regular and reliable attendance
• Performs other duties as required.

Education/Experience:

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

• Frequently stands, walks, uses hands, talks, or hear. Occasionally sits, climbs, balances stoops, kneels, crawls, or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.

Environment/Noise:

• Regularly works in wet or humid conditions (non-weather). Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals. Frequently works in outdoor weather conditions.

Certificates/Licenses:

• Must have a valid driver’s license

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English-speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

About Troon

Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.