Job Description
Job Description
Description :
Position Summary : The Community Manager leads the daily operations of two residential communities, ensuring profitability, high resident satisfaction, and operational excellence. This role requires strategic leadership, a focus on team development, and a commitment to maintaining a safe, welcoming, and well-maintained living environment. The communities are located directly next to each other. This exempt position reports to the Regional Manager.
Essential Responsibilities : The Community Manager’s core responsibilities include, but are not limited to, the following :
Operational Management :
- Oversee the daily operations of each community, ensuring adherence to company policies and procedures.
- Implement and monitor preventative maintenance programs to ensure units are market-ready and service requests are resolved promptly.
- Promote and enforce safe work practices among staff.
Financial Oversight :
Develop and manage annual operating budgets, forecasts, and marketing plans.Analyze operational and financial data, recommending strategies to optimize net operating income (NOI).Ensure timely rent collection, monitor delinquencies, and enforce landlord-tenant statutes.Approve invoices and ensure compliance with purchasing guidelines.Team Leadership and Development :
Recruit, train, and manage high-performing on-site staff.Conduct performance reviews and address staff performance issues as needed.Provide ongoing training and professional development opportunities for the team.Foster a collaborative and inclusive work environment.Resident Relations :
Build strong relationships with residents through exceptional customer service.Oversee resident retention initiatives, including lease renewal programs and follow-up on service requests.Respond promptly and professionally to resident concerns and complaints.Ensure all written communication with residents is clear, timely, and professional.Sales and Marketing :
Develop and execute leasing strategies to maximize occupancy and rental income.Monitor competitive market trends and adjust pricing strategies as needed.Ensure marketing materials and online listings are accurate and up-to-date.Compliance and Reporting :
Ensure compliance with all company policies, procedures, and legal requirements.Prepare and submit timely and accurate operational and financial reports to the Regional Manager.Maintain accurate records in property management software and ensure staff proficiency with relevant systems.Regular Attendance :
Maintain consistent and reliable attendance to fulfill job responsibilities effectively.Be available to work weekends, on-call duties, and overtime as necessary to meet community needs.Work Environment :
While performing the duties of this job, the employee must work both inside and outside of apartment buildings and in all areas of the property, including amenities.Typically operates in a moderate noise environment.Benefits :
We are proud to offer a comprehensive benefits package, which includes :
Competitive salary and performance-based bonus incentivesHealth, dental, and vision insurance available after 30 days401(k) retirement plan with employer match15 days of Paid Time Off (PTO), 2 Personal days and up to 8Paid holidays (Veterans are eligible to be paid for Veterans Day).Company paid Group Life Insurance-up to $50,000Company paid STDVoluntary LTD, Life and AD&D availableProfessional development and training opportunitiesEmployee assistance program (EAP))Rental discounts at company-managed propertiesThis position offers an opportunity to contribute meaningfully to the success of a vibrant residential community while growing professionally within a supportive organization.
Requirements : Skills / Abilities :
Leadership : Inspires and motivates the team to achieve community goals.Customer Service : Handles resident interactions with professionalism and empathy.Problem Solving : Analyzes complex issues and develops effective solutions.Communication : Exhibits excellent written and verbal communication skills.Adaptability : Thrives in a fast-paced environment with competing priorities.Business Acumen : Understands financial implications of decisions and aligns operations with strategic goals.Education and Experience :
High School Diploma / GED; College degree preferred.Experience in a Lease up community desired.Minimum of two years’ experience in residential property management or a related field.Proficiency in property management software and Microsoft Office Suite.Valid driver’s license with an acceptable motor vehicle record.Physical Requirements :
Must be able to sit, stand, walk, and lift up to 50 pounds as needed.Regularly required to use hands and arms, and to communicate effectively.Regularly required to read emails, correspondence and reports and analyze information.Must be able to access and navigate each area of the buildings and grounds of the property.
Salary : $50,000
