What are the responsibilities and job description for the Membership Services Representative position at Panthers Football, LLC?

Membership Services Representative

800 S Mint St, Charlotte, NC 28202, USA Req #1058 Thursday, January 23, 2025

Position : Membership Services Representative

Department : Ticket Sales & Services

Reporting Relationship : Reports to the Membership Services Manager

Status : Full-Time (Non-Exempt)

Summary

The Membership Services Representative will be part of the team responsible for the retention and growth of our PSL owner base through the delivery of first-class customer service, relationship building, and referral generation.

Primary Responsibilities

Provide superior levels of customer service to an assigned base of PSL owner accounts by maintaining up-to-date knowledge and effectively and enthusiastically communicating all team happenings, events, benefits, and stadium details that are relevant
Meet and exceed annual Silver Club contract renewal goal
Recording and building customer records in CRM to maintain all personal touchpoint interactions and document all appropriate details and information
Introduce and assist all PSL Owners with the transition from barcodes to digital / mobile ticketing
Perform game day responsibilities including, but not limited to, in-seat visits, handling special promotions, addressing PSL owner needs, delivering Fan Packs, etc.
Sell single game tickets when necessary
Provide assistance to PSL Owners or Buyers with regard to posting and or securing tickets on league approved secondary market places
Execute special client retention oriented events that create added value for PSL owners
Assist the marketing team in Panthers Privileges processes by managing PSL Owners sweepstakes entries and contacting winners for exclusive experiences and / or prizes.
Other duties as assigned

Additional Responsibilities

Committed to the support of Department goals and objectives in all areas

Represent the organization at various organizational networking and / or events in a professional manner

Involvement in game day activities, promotions, and sales events

Facilitate special projects as assigned

Minimum Qualifications

Bachelor's degree required

Minimum of one year of sales / services experience in the sports or hospitality industry

Demonstrated ability in the areas of relationship-building, communication, time management, and organization

Knowledge of accounts payable and billing

Must be flexible to work evenings and / or weekends and all Carolina Panthers and Stadium events, including events held on weekends, nights, and holidays

Must pass pre-employment screens

Preferred Qualifications

Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred

Skills for Success

Strength in teamwork, professionalism, and time management

Must possess excellent oral, written, organizational and proofreading skills

Must, at all times, display the character and values of the Tepper Sports and Entertainment brand

Must be detail-oriented and must be able to multi-task while managing time successfully

Works well under pressure and flexible when necessary

Must be able to handle confidential, privileged, and / or sensitive information with carefully and with sensitivity

Ability to collaborate with cross-functional teams to achieve desired outcome

Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment

Physical Requirements

Standing for extended periods of time

Sitting and working at desk on a computer

Walking throughout the stadium which may include stairs

Work Environment

This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Other details

Pay Type Hourly

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800 S Mint St, Charlotte, NC 28202, USA

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Membership Services Representative

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