What are the responsibilities and job description for the Front Office Associate position at Panthers IceDen?
The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history, entering the 2024-2025 season as Stanley Cup Champions. Off the ice, the business is experiencing growth across all key metrics and our revenue is at an all-time high. The organization is expanding outside of Amerant Bank Arena via the renovation of the FTL War Memorial in downtown Fort Lauderdale. This state-of-the-art ice facility features two regulation-size rinks, including a new team practice rink with stadium seating, and a 4,000-capacity music theatre for live entertainment. The future is bright, and we are very proud of what we are building in South Florida.
Job Title: Front Office Associate
Department: Ice – Front Office
Reports To: Front Office Manager
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Panthers IceDen
Job Summary:
This is an entry-level position within the front office at the Panthers IceDen. The ideal candidate will have a friendly and outgoing personality while also being very detail orientated and possessing strong customer service skills. They should be responsible, very professional and able to handle complicated situations and a variety of personalities.
Essential Duties and Responsibilities:
- Facilitate customer registration by using the point-of-sale system to register and take payments for figure skating programs, hockey leagues, private lessons, public skating, birthday parties, etc.
- Process cash/credit card payments and count out cash register at the end of each shift
- Answer in-coming phone calls. Be able to answer any questions a caller may have, transfer them to another department as needed, and take & distribute accurate messages
- Operate office electronics including photocopiers/scanners, Point of Sale system, telephone system and personal computers
- Assist upper management with booking birthday parties and camp field trips
- Greet and interact with customers to provide information about upcoming programs, camps, and events
- Maintain a clean and organized front office. Restock program flyers as needed, inform upper management when new orders are needed
- Help with daily projects like stuffing goodie bags, creating locker room schedule, inventory counts, etc.
- Other duties as assigned
Qualifications:
- Must be at least 17 years of age
- Must have strong communication skills, be detailed and possess excellent problem-solving skills
- Must be proficient with Microsoft Word and Excel
- Must be able to handle fast pace environments and multiple tasks at once
- Must be a team player and have a positive attitude
Position Type/Expected Hours of Work:
This is a non-exempt hourly position. Must be able to work flexible hours, early mornings, nights, weekends, and holidays as needed.
At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
