Lead Billing Operations Specialist

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.   

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.  

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA

Department: Billing

Classification: Exempt

Status: Full-Time

Reports to: Supervisor of Billing Operations 

Purpose:

The Lead Billing Operations Specialist provides guidance/operational direction to the Billing Operations team on all day-to-day activities including training. This role provides support to the Billing Operation staff that support the billing/collecting processes and procedures and ensures key quality performance indicators are in line with company goals. 

Responsibilities:

• Provides direction to ensure goals for the department are met by specified targeted dates.
• Assists in the training efforts of new team members.
• Creates and fosters a work environment that encourages productivity and work loyalty and employee satisfaction. 
• Serves as liaison/mentor to the department.
• Handles difficult payer issues.
• Provides coaching and feedback as needed. 

• Handles multiple tasks and meets deadlines.

• Other duties as assigned within scope of practice.

Required Qualification:

• Bachelor’s degree in business or related field required. Equivalent work experience may substitute education requirements.
• Detailed understanding of both Medical and Pharmacy billing/collections practices with all payer types 
• Excellent oral and written communication skills and able to communicate effectively with all levels of management.
• Strong problem-solving skills to evaluate all aspects of a problem or opportunity and draw valid conclusions to make appropriate and timely decisions.
• Uses tact, sensitivity, sound judgement, and a professional attitude constantly. 
• Knowledge of Microsoft Office Suite, especially Excel, Outlook, and PowerPoint

Preferred Qualifications:

• 2 years of experience in a Lead role.
• Medical billing/collections knowledge in a specialty pharmacy setting.

Work Environment:

This job operates in a professional office environment.   This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax/copy machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands and fingers; handle or feel; and reach with hands and arms.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job. 

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position.  PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!   Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.  Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.