Trainer, Patient Care Coordinator

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.   

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.  

Join the PANTHERx team, and define your own RxARE future in healthcare!

 
Location: Pittsburgh, PA; Partially remote with on-site work requirements in a hybrid work model.

Classification: Non-Exempt

Job Type: Full-Time

Reports to: Manager, Training and Development.

Purpose:

The Trainer, Patient Care Coordinator (PCC Trainer) trains newly hired Patient Care Coordinators (PCCs) on basic functions essential for their role. The PCC Trainer has strong knowledge of basic PCC functions to train new hires, including but not limited to interacting professionally with patients and caregivers via phone to coordinate prescription refill(s), addressing patient concerns, and identifying and reporting adverse events and product complaints. 

Responsibilities:

• Conducts comprehensive staff training for newly hired Patient Care Coordinators, including but not limited to call quality expectations, computer systems overview, daily responsibilities, and standard processes and procedures necessary for success within the role.
• Facilitates additional training with Supervisors as needed.
• Communicates with patients via phone to establish rapport, introduce program offerings, ensure clinical compliance, authorize the next shipment of patients’ medication, and coordinate any other patient engagement activities.
• Tracks all interactions with patients and manufacturer representatives, utilizing mutually agreed upon platforms, to the extent permitted by law.
• Accepts direction from pharmacist(s) and Leadership regarding various elements of specialty call compliance programs.
• Communicates effectively with both the Supervisor(s) and Program Manager(s) of applicable teams.
• Performs all other duties as assigned.

Required Qualifications:

• High school diploma or graduate education degree (GED).
• Excellent communication, organizational and interpersonal skills.

Preferred Qualifications:

• Bachelor’s degree.
• 1-3 years customer service experience.
• 1-3 years’ experience in a specialty pharmacy call center environment.

Work Environment:

PANTHERx Rare Pharmacy offers flexibility only to eligible employees to work hybrid or remotely without compromising work performance, productivity, or team collaboration.  This role routinely uses standard office equipment such as computers and phones.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear, and see. The employee frequently is required to sit, stand, and walk; use hands and fingers, handle or feel; reach with hands and arms and see a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.

Benefits:

Hybrid. remote and flexible on-site work schedules are available, based on the position.  PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!   Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.  Of course we offer paid holidays too!

Equal Opportunity: 

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.