What are the responsibilities and job description for the Contract Manager position at Panzer Solutions LLC?
Position: Contract Manager
Location: Austin, TX (Onsite)
Duration: 12 Months Contract
Job Description
seeking an IT Contract Manager, Level III (SLA Analyst) for one of our clients. This role you will provide continued support of existing Service Level Agreements, in addition to standing up new SLAs, SLA processes, and tracking related to existing and new IT Service Providers.
Responsibilities include:
Maintaining the existing Service Level Program through SLA outputs, tracking incoming reports, validating data and SLA results.
Ensuring contractual timelines are being met, preparing SLA scorecards, maintaining trackers for inputs and outputs, and contract documentation.
Manage and maintain Service Level Agreements for internal and external IT Service Providers, as a part of Performance Management, with heavy data management
Work with a wide range of internal and external stakeholders to ensure that the supplier’s performance and contract management strategy is understood and that effective support for the strategy is achieved.
Develop and manage strategic contracts that reflect customers’ needs and take account of legislation, H&S, fraud prevention, sustainability, and workforce issues.
Manage performance SLAs and against KPIs; Ensuring other contractual obligations are fulfilled, including Health and Safety and Sustainability.
Maintain contingency plans and managing risks, and Budget management.
Improve customer experience including proactive action to prevent future complaints.
Maintain contact with the marketplace to be aware of the latest trends and sector initiatives.
Skills:
10 years of current knowledge of business trends, government regulations, commercial business laws and regulations, software licensing practices, as well as negotiation and pricing techniques, to effectively negotiate contracts.
10 years of strong MS Excel skills, strong data management, strong organizational skills, and strong communication skills.
5 years for developing and implementing a strategic direction for supplier performance, working with top leadership and senior managers across departments.
5 of contracting concepts and contract acquisition law and regulations.
5 years of Federal Government Contract types as well as State Contracts, an advanced working knowledge of the FAR, working of standard state and commercial contract terms, property and equipment is a plus.
5 years of understanding EIR Accessibility requirements and technical specifications.
5 Maintains contract file information and/or enter contract data into contract management databases.
5 Maintains contract file information in accordance with customer policy and procedure, including ensuring that documents are timely and correctly filed.
3 ServiceNow, or other IT ticketing application
3 ITIL foundation certification or training
3 Previous experience with a government agency
