What are the responsibilities and job description for the Desktop Support Specialist position at Panzer Solutions LLC?
Title: Desktop Support
Location: Valencia, CA 91355 - Onsite
Duration: Full Time
JOB DESCRIPTION
Looking for an IT Support Technician II responsible for computer, thin terminal, and application troubleshooting and repair as well as problem root cause analysis, help desk ticketing, triage support management and resolving user requests.
Job Responsibilities:
Responsible for helpdesk issues / requests and communicating areas of redundancy to management, and recommending solutions that increase Help Desk efficiency
Responsible for maintaining help desk database and ensures timely closure of PC complaints, performing root cause analysis of issues
Install and maintain software on computer systems, such as Microsoft operating systems, Microsoft Office applications and other job productivity applications
Maintains adequate knowledge of all user-facing systems to ensure a high level of support
Verifies proper function of each computer system prior to release to production
Insures consistent application installation and configuration
Responsible for maintaining inventory databases of computer supplies, installed software components per PC
Tests application usability and makes recommendations of required changes to standard application options to enhance systems operability and function
Maintains virus software and checks for virus related instability in the PC network.
Notifies management of any misuse of computer resources
Miscellaneous projects as assigned by IT Management
Responsible for computer software and hardware procurements
Manages software media and license library
Qualifications:
4 years’ experience in a hands-on role Information Technology Service Desk environment required.
Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified Professional) are a plus.
Experience with PCs, Windows Embedded, 7, 10, MS Office 2010 – 2016, Thin Clients, WYSE Thin OS, Microsoft Exchange, Basic Networking, and other applications. AS/400 experience is a plus
Some familiarity with Windows 2008 R2 & 2012 R2 servers, Windows applications, remote connectivity issues, network terms, database terms and definitions
Practical problem solving and solid troubleshooting skills a must
Ability to handle multiple tasks in a fast-paced environment
Works well with other people in a team-oriented environment
Maintain a professional appearance and positive attitude consistent with the company’s mission statement
Worked for Healthcare Company in Past
Ticketing Systems
Experience with PCs, Windows Embedded, 7, 10, MS Office 2010 – 2016, Thin Clients, WYSE Thin OS, Microsoft Exchange, Basic Networking, and other applications
Windows Troubleshooting and or upgrade accomplishments
Familiarity with Windows 2008 R2 & 2012 R2 servers, Windows applications, remote connectivity issues, network terms, database terms and definitions
Genesys
Azure
O365
AD
5-year goal
