What are the responsibilities and job description for the Front desk associate position at Panzer Solutions LLC?
Title : Front Desk Associate
Location : Nicholasville, KY(Part Time)
Duration : 06 Months Contract
Status : Part-Time (15 Hours), Non-Exempt
Start Date : After November 15, 2024
Regular Schedule* :
Tuesday : 4 : 00pm-8 : 30pm
Thursday : 4 : 00pm-8 : 30pm
Saturday : 10 : 00am-4 : 30pm (minus a 30-minute break)
The above schedule would take effect after two weeks of training. Training schedule may be different from regular schedule.
Requirements
Under the general supervision of the Customer Technology Librarian, the Technology Desk Associate is responsible for performing tasks related to the needs of customers and the technology offered within the library.
The Technology Desk Associate will be asked to work additional hours as needed and may be asked to cover shifts on another team occasionally.
Duties and Responsibilities :
Duties and responsibilities are assigned by the Customer Technology Librarian and may include, but are not limited to :
Provide excellent customer support and service; be present and visible in the public computer area and available to customers requiring assistance
Respond to a variety of questions from customers related to the library and / or usage of the public computers and other equipment / resources available to the public
Assist customers with the fundamental operations of commonly used software, hardware, and other equipment
Maintain a current general knowledge of technology trends and the changing needs of customers
Ensure that the public computer area is always ready for use; stock paper and toner in printers, push in chairs, troubleshoot technical issues, report problems to appropriate parties, etc.
Assist in completion of library tickets when assigned
Use the library’s ILS system to perform routine tasks and answer general customer inquiries
Explain and enforce library policies
Qualifications :
High School Diploma (Some college preferred)
Proficient knowledge of use of the Internet and Microsoft Office applications
Working knowledge of PCs and computer networks
Last updated : 2024-11-20
