What are the responsibilities and job description for the Lead Product Manager position at Panzer Solutions LLC?
Title: Lead Product Manager - Customer Experience
Location: San Mateo, CA - Hybrid - 3days in weeks Onsite
Duration: 6 Months Contract
Basic Qualifications
10 years’ experience in related positions with increasing responsibility.
7 years of experience in mass market consumer focused e-commerce software product management.
Excellent oral and written communication skills.
Experience in both leading a team directly and by influence to meet aggressive goals with high judgment applied on how products are built.
BA/BS required, preferably in a computer science related disciple or business administration
A demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals
A knowledge and/or understanding of Web applications and/or innovative new product-platforms.
Demonstrated ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical and non-technical employees.
Preferred Qualifications
MBA / related credentials are strongly preferred
Key Responsibilities:
The Product Manager would be responsible for enhancing the customers’ search experience, including the search results page, type ahead, faceting, and recommendations
Launch new ranking algorithms to optimize grid pages based on customer and business objectives
Drive cross-functional collaboration across a global organization to deliver successful products.
Define and manage the product roadmap, setting of and continuously managing the right expectations with all relevant stakeholders including the senior leadership team.
Establish and oversee the requirements definition process to ensure products will achieve desired outcomes of stakeholders and/customers.
Work closely with business groups marketing, merchandising, operations, finance, site experience, program management, legal and other internal teams to deliver products across the enterprise.
Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial, and technical goals.
The successful candidate will demonstrate:- Deep understanding of eCommerce customer Product Finding patterns
Strong analytical skills and experience with data-driven decision-making, including proficiency in data analysis tools and techniques.
Excellent communication and collaboration skills, with the ability to effectively influence and align cross-functional teams toward common goals.
Demonstrated leadership ability, with experience leading and motivating teams to deliver results in a fast-paced, dynamic environment.
Passion for delivering exceptional customer experiences and a customer-centric mindset.
Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive clarity in complex situations.
Experience working in agile development environments and familiarity with agile methodologies.
