What are the responsibilities and job description for the Service Writer / Advisor position at Papé Material Handling, Inc.?
PAPE’ MATERIAL HANDLING- YAKIMA, WA
SERVICE WRITER / ADVISOR :
Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want you on our team! Pape Material Handling, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team in Yakima.
As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service-focused, and have a winning attitude.
ESSENTIAL SKILLS INCLUDE :
- Must be fluent with Outlook, Word, Excel, and have the ability to learn new computer programs.
- Excellent customer relations and communication skills.
- Ability to perform at a high level in a fast-paced and team-oriented environment.
- Mechanical aptitude is required.
Why work for Pape’ :
The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
