What are the responsibilities and job description for the Product Support Supervisor position at Papé?
DITCH WITCH WEST- ANCHORAGE, AK PRODUCT SUPPORT SUPERVISOR :
Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Ditch Witch West, the premier capital equipment dealer in the West, is seeking a member to lead their parts and service teams in Anchorage.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!
WHAT YOU’LL DO :
As our Product Support Supervisor, you will be responsible for the supervision and management of all parts and service processes, financials, team development, and customer satisfaction. Every day you will monitor the departments’ freight expenses, inventory levels, file claims, help staff the parts and service departments, train technicians, and most importantly, ensure that our customers have an excellent experience and get what they need for their equipment. To thrive in this role, you must be a great leader and have the ability to foster good relationships with both customers and other team members.
WHAT YOU NEED :
- Strong leadership skills with proven experience.
- 3 or more years of inventory management experience.
- Knowledge of heavy equipment parts and services.
- Prior experience as a mechanic with knowledge of heavy equipment.
- Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
- Computer skills, including Microsoft Office suite.
- Leadership skills and mindset.
- Ability to maintain good customer and employee relations.
Compensation : $88,000-128,000 / yr (Depending on Experience) Why work for Pape’ :
The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
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Salary : $88,000 - $128,000
