What are the responsibilities and job description for the General Manager/ Manager In Training position at Papa John's International , Inc.?
Job Summary
A self-sufficient leader is needed to manage and oversee all functions of a Papa John's restaurant, ensuring high-quality products and exceptional customer service are delivered to drive restaurant profitability.
Main Responsibilities
- Lead by example, making quality decisions and instilling pride and accountability in team members.
- Manage operations, executing Company policies, procedures, programs, and systems while ensuring compliance with federal, state, and local laws and ethical business practices.
- Develop a system of quality with team members to deliver products that meet Papa John's standards and accurately reflect customers' orders.
- Solicit customer feedback, share it with the team, and use it to improve restaurant operations and build brand loyalty.
- Communicate, train, and promote quality standards to team members using available tools like the Operations Manual and Team Member Handbook.
Key Performance Indicators
- Actively recruit customer-focused team members and maintain adequate staffing levels based on projected sales.
- Orient and train team members to exceed customer expectations, ensure uniform and appearance standards compliance, and establish performance expectations.
- Conduct timely and effective performance reviews, document performance issues, and take appropriate disciplinary action.
- Manage sales goals against budget and prior year, providing prompt and friendly customer service, building check averages through team member training, and seeking additional sales through creative marketing methods.
- Manage profit goals against budget and prior year, controlling controllable costs, and utilizing the PROFIT System to make adjustments as needed.
Requirements
- Two years of successful restaurant management or supervision experience with salary progression.
- Ability to work long hours, including nights, weekends, and emergencies, and successfully perform the job duties of all positions in the restaurant, including pizza delivery.
- Ability to manage with no supervision and work with phones, computers, fax machines, and copiers.
- Bilingual in certain markets (optional).
Work Environment
The team member will be required to work in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
