Sales Associate

Sales Associate (East Blvd)

Company:

• Paper Skyscraper

Location:

• Charlotte, NC 28203

Pay/Hours: (Fulltime and part-time) 16-40 hours/week - $14-17

Role Overview: We want our Sales Associates to be motivated, and results driven. The Sales Associate will be responsible for assisting customers with their inquiries and product location, providing product information, pushing weekly sales goals and closing sales transactions. The ideal candidate should possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service.

Key Responsibilities:

• Greet customers and determine what each customer wants or needs.
• Provide knowledgeable answers to questions regarding products and services.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Compute sales prices, total purchases, and receive and process cash or credit payment. (Register)
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Maintain records related to sales, inventory, and other pertinent information.
• Place special orders or call other stores (Uptown Location) to find desired items.
• Demonstrate use or operation of merchandise.
• Restock merchandise throughout the day and straighten up as you go.

Behaviors:

Excellent Communication Skills: Sales associates must be able to communicate clearly and effectively with customers, colleagues, and management. This includes active listening, articulating product features and benefits, and addressing customer concerns.

• Customer Service Orientation: A focus on providing exceptional customer service is paramount. This involves being attentive to customer needs, offering assistance promptly, and ensuring a positive shopping experience. This may look like approaching customers every hour to directly assist in their shopping. It could also include a casual conversation to help better direct the customer if you notice them looking lost.
• Product Knowledge: Deep understanding of the products or services being sold is crucial. Sales associates should be able to answer questions, provide recommendations, and highlight key features to help customers make informed purchasing decisions.
• Adaptability: The retail environment can be fast-paced and ever-changing. Sales associates need to be flexible and adaptable to different situations, whether it's dealing with busy periods, handling customer complaints, or learning about new products. This also refers to flexibility when coworkers are out or need assistance. This may pertain to scheduling needs as well.
• Empathy and Patience: Dealing with diverse customers requires empathy and patience. Sales associates should be understanding of varying customer needs and preferences, and be able to handle challenging interactions calmly and professionally.
• Positive Attitude: Maintaining a positive and enthusiastic demeanor can have a significant impact on customer interactions and sales outcomes. A friendly and approachable attitude helps build rapport and encourages repeat business. A friendly banter between employee and customer is always encouraged. Make sure the conversation is kept light so as to not confuse yourself or leave room for mistakes. Remember you are always “on”.
• Team Player Mentality: Collaboration with colleagues is often necessary in a retail environment. Sales associates should be willing to work cooperatively with others, assist teammates when needed, and contribute to a positive work culture.
• Attention to Detail: Accuracy is important when processing transactions, handling merchandise and inventory, and maintaining store displays. Sales associates should pay close attention to detail to ensure tasks are completed correctly and efficiently.
• Salesmanship: While being pushy is not recommended, sales associates should possess persuasive skills to influence customer purchasing decisions. This involves recognizing sales opportunities, making relevant product suggestions, and effectively closing sales.
• Goal-Oriented: Each channel has sales targets or goals to meet. Sales associates should be motivated to achieve or exceed these targets, while still prioritizing customer satisfaction. Additionally, we will all be assisting, in any way we can, the other sales channels to help meet their goals.
• Register Behaviors: If you are the main sales associate at the register, which will happen sometimes, you are expected to go out to the sides closest to the checkout area and straighten up, make lists of things to restock when the next person comes back, and assist customers. You may be able to ask the freight team to assist in pricing products or check small things in at the front (if trained). You should always be doing something.

By embodying these behaviors, sales associates can contribute to the success of the business while fostering positive relationships with customers and colleagues alike.

Sales and Analytics:

• The Sales Associate position will be directly responsible for the boost of sales. When running promotions for our channel or different channels, it is expected that you participate in any way you can. (ex. Postcards in each bag, mentioning the online code at the bottom of receipts, etc.)
• Provide actionable insights based on these analytics to refine and optimize content strategies.
• Understand the metrics in which we are basing goals on and know tactics for raising that.

Collaboration & Coordination:

• Work closely with Retail Manager about things that need to be reordered or replenished
• Communication with the freight team about replenishments, incoming freight and inventory.
• Communicate with the Online Team about products that need to be brought over for orders.

Key Performance Indicators (KPIs):

Sales Associate is responsible for tracking and achieving daily/weekly sales targets to drive revenue and meet business objectives

• Daily Sales
• Weekly Sales
• Average Daily Ticket
• Number of Orders

Qualifications:

• High school diploma or equivalent.
• Previous experience in sales or customer service is preferred but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic math skills and ability to handle transactions accurately.
• Reliable transportation
• Flexibility to work evenings, weekends, and holidays as needed for events or covering other locations

Reporting Structure:

Reports directly to the Retail Manager of the corresponding store.

***Sales Associate Daily Task List

• Restock register with necessary store materials
• Store bags of all sizes
• Tissue paper
• Register supplies and office supplies (receipt paper, box cutters, etc)
• Gift cards
• Bookmarks
• Foldable boxes and jewelry boxes (free)
• Clean/ maintain cleanliness of front desk store entrance
• Clean entrance/exit door glass
• Sweep behind and around register and entrance/exit areas
• Take out trash and recycling materials
• Straighten products on the floor
• Restock popular items around registers *repeat as sales occur
• Snacks: Poppy, Piedmont Pennies, QCC, Chapel Hill Toffee, etc.
• Keep the Charlotte section stocked as much as possible
• All candy on register counters
• Delta 8/9 and CBD goods
• Chanchitos
• Blue Q Gum
• Change out front of cashwrap based on weekly goals/sale products
• Straighten and restock tissue, gift bags, gift wrap, miscellaneous gift wrap materials
• Charging electronics or displays
• Be sure to plug in ipads and sockets, etc.
• Check that displays are charging overnight (ex. Jellyfish display)
• Clean/maintain cleanliness of store
• Tidy/organize frequently and throughout the day
• Check Slack for more daily information and staff announcements.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Charlotte, NC 28203 (Required)

Ability to Relocate:

• Charlotte, NC 28203: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $17