Channel Operations Specialist

Job Description

Are you someone with a passion for developing relationships with partners, cultivating a channel ecosystem and supporting the full-cycle sales journey of a product? PaperCut Software is currently looking for someone to join our Partner Enablement team to help support and guide our channel and customers.

Reporting to the Global Commercial Operations Lead, this is a full-time hybrid role based in our Portland office 3 days a week

Some of the things you'll do...

• You will respond to partner and customer inquiries across product, commercial, administrative, and reporting requests, amongst others.

• You will create strong relationships with our partners, ensuring easy communication both ways.

• You will support Strategic  Partner Managers by generating reports and data pools, analysing data, identifying trends, and making recommendations where relevant.

• You will support global projects to increase engagement across Partners and resellers.

• You will support customer orders, purchase orders, cancellations, and payments.

A little about you…

• You can work across an organisation to provide end-to-end solutions, understanding the value of different areas of a business brings to the product.

• You are able to build and drive technical and creative relationships.

• You can articulate how complex technical solutions can solve a customer problem.

• You understand the end-to-end product licensing process.

Additional Information

What else you can expect from us

• We're led by our values in everything we do - Caring, Honest, Intelligent and Nimble (CHIN).
• We are proud to be a true hybrid workplace that supports both in-person connection and flexibility.
• Our office, right by Pine Street Market, has unlimited espresso coffee at our in-house cafe. We'll even train you to be a barista, as we value quality in everything we do.
• PaperCutters are eligible for an annual bonus where we Share the Success of our collective achievements.
• You will get access to a full suite of benefits on day one, including great medical and workers' compensation coverage, 401(k) with matching contribution, four weeks paid vacation, generous parental leave, sick, and volunteer leave, longevity leave (extra 5 days paid leave after every 5 years) and more.
• Empowered development options with a spend-as-you-like annual training budget.
• Our Diversity, Equity, Inclusion and Belonging programmes are highly visible day-to-day.

More about PaperCut

We like to say we're the most exciting company in the most boring part of IT. We're an award-winning market leader in Print Management solutions.

Proudly B-Corp Certified, PaperCut helps hundreds of millions of people around the globe to minimise waste while having a secure and easy printing experience. Simply put, our code saves trees and in our 25 years, we have saved 360,000 trees and counting. Now through our Forest Positive programme, PaperCut Grows, we help customers turn their printed pages into newly planted trees.

Now is an exciting time to join PaperCut as we accelerate the transition of our product suite to cloud and beyond.

Our commitment to you
Our hiring process lets you show off the very best version of yourself while learning all about us at the same time. Our pinky promise is a candidate experience that's enjoyable, thorough, and fair. That's our way of inspiring the world's brightest minds to become PaperCutters.

As an equal-opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers). We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, or other applicable legally protected characteristics.

PaperCut is a proud 2025 Circle Back Initiative Employer – we commit to responding to every applicant.