Technical Writer - Product Documentation

Paperless Environments has been revolutionizing document management and accounts payable workflow automation since 2005. Our innovative software solutions are used by over 2000 customers across all 50 states and in 5 other countries. Our software enables customers to efficiently manage their accounts payable processing through workflow automation, document management, and accounting system integration. We pride ourselves on delivering exceptional customer experiences and maintaining the highest level of customer satisfaction.

The Role

As a Technical Writer of Product Documentation at Paperless Environments, you will translate complex technical concepts into clear, concise, and user-friendly tools for our customers. You will work cross-functionally with engineers, product managers, QA, and customer success to ensure all materials are accurate and up to date.

Responsibilities

• Work with internal teams to obtain and in-depth understanding of the product and user assistance requirements.
• Produce, research, and write high-quality documentation, online help, user guides, how-to videos, release notes, and other related assets appropriate for its intended audience.
• Create tutorials to help end users use a variety of features and functionality.
• Adhere to the information architecture while also innovating within style principles to create tailored documentation materials.
• Create user assistance roadmaps that outline maintenance and innovation to drive continuous improvement and customer satisfaction.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Propose development efforts to improve user assistance in collaboration with leadership.
• Manage scheduling of incoming requests as well as deadlines for assets.
• Gather feedback from customers, partners, and internal stakeholders for continuous improvement.

Qualifications

• Bachelor's degree in Communications, Technical Writing, or English
• Minimum of 3 years of technical writing experience with both SaaS and on-prem products.
• Excellent written and verbal communication skills, in addition to knowledge of industry standards for technical and business writing.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text, pictures, and/or videos.
• Ability to handle multiple projects and deadlines.
• Experience collaborating with engineers, product managers, customer success, and QA to deliver high quality user assistance assets.
• Experience using content authoring systems, video creation, and graphic design.
• Experience with Agile software development.

What we have to offer

• Competitive Salary: $60k - $80k Annual DOE
• 120 hours of PTO yearly that begins accruing on start date
• Health/Dental/Vision insurance after 60 days of continuous service
• Company paid life insurance
• Company matching retirement plan after one year of service
• Budget for professional development

Other Details

• Employee Status: Full-time Salary
• FLSA Classification: Exempt
• Travel: Little to none (10%)

More About Us:

Our mission is to replace paper-based processes and workflows with intelligent, paperless solutions. Paperless Environments' customers represent over 200,000 users and range from small single-digit construction firms to publicly traded companies with thousands of employees.

Our Core Values:

• We are Team Players
• We are Customer Focused
• We have a Passion for Greatness
• We are Growth-Minded