Quality Manager

Overview

PaperWorks is a leading, integrated North American full-service provider of 100% recycled paperboard and specialized folding cartons for packaging applications. Founded in 2008 and headquartered in Philadelphia, PA, we are committed to the highest sustainable forestry and procurement standards.

We want our team members to be proud of the essential work they do, our commitment to the environment, and the overall company.  As part of our culture journey to be recognized as a Great Place to Work©, we continue to invest heavily in our people, our company culture and in state-of-the-art technology to be at the forefront of innovation and market differentiation.  PaperWorks’ products are certified by the Forest Stewardship Council and 100% Recycled Paperboard Alliance.

Summary

At PaperWorks, we are in pursuit of being recognized as a Great Place to Work®.  To get there, we need an experienced and enthusiastic Quality Manager to join the team in our Louisville, KY folding carton plant.  In this role, you be focused on strategic, tactical, and operational quality; promoting and maintaining quality achievement and performance improvement throughout the organization; and liaison with customers and vendors.  The Quality Manager is accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

Responsibilities

How you will impact PaperWorks:

• Track, analyze, and lead initiatives for all internal quality and customer complaint issues. Provide daily quality data and feedback to facility and site leadership. 
• Manage a team of quality technicians, ensuring that processes are efficient, and work is appropriately prioritized. Provide tools and training for quality management and quality improvement to the facility staff
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required.
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable.
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements. Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits.
• Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement. Participate, facilitate, and/or lead continuous improvement teams in both the production and support areas of the plant.

Qualifications

What you will need to succeed:

• Bachelor's degree with 5 years related professional experience. Prior experience in a manufacturing facility is a plus.
• Meaningful experience with GFSI, SQF, or other related audit programs.
• Prior experience utilizing Quality Engineering methods and Lean Manufacturing techniques.
• Demonstrated ability in taking ownership and initiative of responsibilities and executing them to meet business needs and deliverables.
• Ability to build key relationships with team members across the organization and develop an informal network of internal consultants.
• Ability to multi-task and appropriately prioritize work, while maintaining attention to detail is critical.
• Ability to solve practical problems and deal with a variety of variables and implement solutions to correct.
• A drive to overcome challenges and deliver continuous improvement with a positive attitude.

 This document outlines the minimum requirements of the positions and is not intended to be all-inclusive of duties.