What are the responsibilities and job description for the Pre-Booking & Event Booking Specialist position at Pappas Restaurants Inc.?
We are seeking a positive and professional Pre-Booking & Event Booking Specialist to join the team at the Pappas Restaurants Main Office in Northwest Houston. This role will serve as a Pappas brand ambassador for potential banquet guests. They will eagerly and professionally communicate private event options, availability, and coordinate event details in coordination with the restaurant.
Responsibilities
Fulfills incoming inquiry calls and emails for assigned locations
Completes all leads and event tasks using booking system and procedures.
Manages all events for assigned locations.
Schedules reservations using the seating system for your assigned locations.
Ensures all phone or website inquiries are followed up with accurately, and in a timely and professional manner.
Builds strong and lasting relationships and takes responsibility for all guests.
Communicates effectively with restaurant managers (and GMs) to ensure successful events.
Uses suggestive selling techniques and upsell to meet and exceed Guest expectations.
Fulfills incoming inquiry calls and emails for assigned locations.
Completes other tasks and special projects as assigned.
2 years of experience as a Pappas Event Manager/Supervisor (high volume experience preferred)
Proficient in Microsoft Office, Excel, Word, Teams, and Outlook
Positive and professional attitude
Excellent verbal and written communication skills
Exceptional attention to detail
Strong knowledge and understanding of Pappas Restaurants operations and menus
Professional and effective presentation skills
Strong understanding and aptitude for operating computer data base systems
Fast learner and willingness to take on new assignments
Strong team player and ability to adapt to change quickly
Ability to work under pressure and meet tight deadlines as necessary
Experience working in reservation and booking software preferred
This job posting contains some general information about what it is like to work at Pappas Restaurants and is not a complete job description. Pappas Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.
Americans with Disabilities Act (ADA)
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact teamresource@pappasrestaurants.com for assistance completing any forms or to participate in the application process.
Pappas Restaurants is an Equal Opportunity Employer.
Responsibilities
Fulfills incoming inquiry calls and emails for assigned locations
Completes all leads and event tasks using booking system and procedures.
Manages all events for assigned locations.
Schedules reservations using the seating system for your assigned locations.
Ensures all phone or website inquiries are followed up with accurately, and in a timely and professional manner.
Builds strong and lasting relationships and takes responsibility for all guests.
Communicates effectively with restaurant managers (and GMs) to ensure successful events.
Uses suggestive selling techniques and upsell to meet and exceed Guest expectations.
Fulfills incoming inquiry calls and emails for assigned locations.
Completes other tasks and special projects as assigned.
2 years of experience as a Pappas Event Manager/Supervisor (high volume experience preferred)
Proficient in Microsoft Office, Excel, Word, Teams, and Outlook
Positive and professional attitude
Excellent verbal and written communication skills
Exceptional attention to detail
Strong knowledge and understanding of Pappas Restaurants operations and menus
Professional and effective presentation skills
Strong understanding and aptitude for operating computer data base systems
Fast learner and willingness to take on new assignments
Strong team player and ability to adapt to change quickly
Ability to work under pressure and meet tight deadlines as necessary
Experience working in reservation and booking software preferred
This job posting contains some general information about what it is like to work at Pappas Restaurants and is not a complete job description. Pappas Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.
Americans with Disabilities Act (ADA)
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact teamresource@pappasrestaurants.com for assistance completing any forms or to participate in the application process.
Pappas Restaurants is an Equal Opportunity Employer.
Salary : $31,900 - $40,500
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