Account Manager, Employee Benefits

Provides assistance to agency personnel for placement of all lines of business with awareness of carrier premium volume requirements and commitments.

Essential Functions:

• Supports Producer with group renewals including shopping case with carriers. Provides advance preparation of renewals for Health and Ancillary lines. Contacts clients to update census information.
• Supports Account Executive in acquisition of new groups. Prepares permission letter, builds new census information, creates and builds handouts for employee meetings, and attends large group enrollment meetings with Account Executive.
• Handles term life sales including bank referrals, walk-ins and call-ins.
• Maintains knowledge of current marketplace and capabilities for providing risk placement alternatives.
• Performs underwriting functions whenever necessary to make sure classification and rating are complete and accurate.
• Negotiates pricing, policy conditions, and terms with selected companies. Reviews all quotations with recommendations as to the best options for price, coverage, and risk alternatives.
• Provides Producer with a complete proposal on each risk accepted and quoted, at least 48 hours prior to appointment.
• Maintains positive relationships with appropriate company representatives through proper contacts and effective communication.
• Provides assistance to Producers and Account Managers when necessary for response to technical issues.
• Documents all material conversations with insureds and/or carriers regarding exposures and coverages.
• Provides professional, courteous, and efficient service to all internal and external customers, reflecting the Agency’s commitment to high standards of integrity and service excellence.
• Perform miscellaneous duties or special assignments as required, always aligning with the Agency’s values of integrity, service, and collaboration.
• Embrace the Agency’s core values: Caring & Compassion, Excellence, Relationships, Trust, and Enrichment. Be a source of possibilities.
• Performs additional functions as assigned by management.
• Attends all required meetings and training.
• Serves on various committees as assigned.
• Essential functions are outlined; other duties may be assigned as needs arise or as required to support the agency’s essential functions.

• High school graduate or equivalent required.
• Should have at least five years experience in underwriting and marketing.
• Ability to use personal computer, calculator, agency automation systems (Benefitpoint), and various software programs including but not limited to Microsoft Word and Excel.
• Excellent health and life technical knowledge, including thorough understanding of all forms of coverages and risk alternatives.
• Outstanding verbal and written communication skills.
• Able to take initiative, be a self-starter, and influence others positively.
• Ability to use personal computer, calculator, agency automation system (AMS) and various software programs, including but not limited to Microsoft Word and Excel.
• Dependable and punctual, adhering to attendance standards and demonstrating accountability in all actions.
• Ability to work independently and as a team player, contributing to a supportive and collaborative work environment.
• Strong attention to detail, ensuring that all tasks are completed to the highest standards of accuracy and compliance.
• Proven ability to deliver quality work during times of increased volumes.
• Excellent customer service skills.
• Ability to adapt to changes in priorities quickly.
• Ability to, with or without accommodations, read/see documents and computer screens, communicate in person via telephone or Zoom calls, and use a computer and other office equipment.
• Interacts harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of agency goals and objectives through a commitment to teamwork.