Assistant Manager

Seeking an Assistant Manager to actively manage the day-to-day retail and exhibition operations of our Beyond Van Gogh & Beyond Monet: The Immersive Experience. This is a unique, hands-on role focusing on team management and providing an exceptional guest experience in a captivating environment.

Your Role:

• Coach & mentor event team to ensure they are friendly, engaging and positive, ensuring guest experience is the top priority.
• Engage in team motivation to help implement quality standards and productivity goals. Educate the team on ways to maintain a positive customer focused environment.
• Respond appropriately to customer complaints, professionally handle conflict resolution as needed.
• Ensure the interior and exterior of the venue are immaculate at all times, and all exhibit equipment are in good working condition so as not to impact guest experience.
• Ensure staff hours and breaks are adhered to, controlling labor costs according to set budgets achieve labour targets.
• Collaborate with the General Manager in the area of risk management, ensuring physical security (health & safety).
• Supervise opening and closing procedures and general preparation for patrons being on site.
• Become skilled and knowledgeable in ShowClix Ticketing systems and scanners, and act as the team’s first point of contact for onsite ticketing queries or issues that need to be escalated.
• Monitor and control the venue’s guest list.
• Lead daily responsibilities of the Retail Operations.
• Support the merchandise and inventory needs of the exhibit as requested by the GM and leadership. Duties may include inventory, reporting, visual merchandising needs, POS updates, and overseeing deliveries.

Desired Skills & Experience:

• 2 years of direct customer service, team management and retail operations.
• Previous experience in Hospitality, Event Management and Retail is considered an asset.
• Experience with the implementation of systems and policies with regards to Guest Experience.
• Superior conflict resolution and decision-making skills.
• Self-motivated, organized, detail oriented with superior interpersonal skills.
• Superior time-management skills with the ability to multi-task and prioritize daily workloads.
• An enthusiastic personality.
• Ability to adapt, take direction, and produce positive results.
• Visionary leader with the ability to provide steadfast guidance.
• Demonstrates high personal integrity, business ethics and takes every opportunity to promote the venue.
• Certified in First Aid and AED (Automated External Defibrillator) is an advantage.

Position Details:

• Employment to commence approximately February 24, 2025 as the exhibition opening approaches.
• Minimum 40 hours per week in a physically demanding and fast paced environment. This is a hands-on role.
• This role will require flexibility as shift patterns will cover evenings, weekends and holidays.
• This is a temporary position for the duration of the exhibit.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs.

We thank all of those who apply but only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $25.00 per hour

Shift:

• Evening shift
• Morning shift

Work Location: In person

Salary : $25