What are the responsibilities and job description for the Lead Retail Customer Support Associate position at Par Mar Oil Company?
About the Role:
In this dynamic position, you will be responsible for leading our customer service team to achieve exceptional results at Par Mar Oil Company. Your primary focus will be on providing exceptional customer experiences, collaborating with store management to drive sales growth, and contributing to a positive store environment.
Key Accountabilities:
What We're Looking For:
In this dynamic position, you will be responsible for leading our customer service team to achieve exceptional results at Par Mar Oil Company. Your primary focus will be on providing exceptional customer experiences, collaborating with store management to drive sales growth, and contributing to a positive store environment.
Key Accountabilities:
- Develop and implement effective strategies to drive customer satisfaction and loyalty.
- Collaborate with store management to achieve sales targets and improve operational efficiency.
- Maintain open lines of communication with customers, responding promptly to concerns or issues.
- Conduct regular training sessions for store-level employees to enhance their sales and service skills.
- Participate in community events to promote goodwill and foster strong relationships with local stakeholders.
What We're Looking For:
- A proven track record of delivering outstanding customer service in a retail environment.
- Excellent communication and leadership skills to motivate and direct team members.
- Able to work under pressure while maintaining a high level of professionalism.
- Basic knowledge of financial systems and procedures.
