What are the responsibilities and job description for the Greeter/Host - Brewed position at Paradies Lagardère Travel Retail?
POSITION SUMMARY :
At Paradies Lagardère, our mission is maintain first-class standards that exceed the expectations of the customers and business
partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on
multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch
quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant
operations. We specialize in experiences.
The Host is responsible for delivering exceptional customer service, seating of guests, and performing a variety of other
tasks within the restaurant. Whether working in an on-trend national brand, or an iconic concept from the local
community, you will create and deliver first-class experiences for the traveling public.
In joining our team, you commit to supporting this mission by demonstrating our service standards at all times, and
holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is
expected.
DUTIES AND RESPONSIBILITIES
All Paradies Lagardère positions, including the Host, require that you embody a positive company image by providing courteous,
friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following our
core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as
well as be accountable to the Company and Restaurant Managers.
The following are intended as basic requirements. Success will come to the individual who can expand upon these job
requirements and truly provide a memorable experience. These requirements / functions may change throughout their
employment.
- Must have a passion for the guest!
- Must say “Yes”, “Please”, and “Thank You”!
- Must smile often!
- Exceed First Class Service standards and behavior with guests, business partners, and peers.
- Create a lasting first and last impression. Engage with guests in a friendly, welcoming, and professional manner.
- Provide accurate wait time and monitor waiting lists.
- Use knowledge of menu to answer guest questions.
- Coordinate with Front of House staff regarding available seating.
- Seat guests, ensuring proper server rotation is maintained.
- Process to-go orders quickly and efficiently in the point-of-sale system, handling cash, credit, and debit
transaction accurately.
EDUCATION, EXPERIENCE, CERTIFICATIONS :
customers and peers.
POSITION QUALIFICATIONS :
on a ladder, and walking long distances.
This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves
the right to change the position description and to assign additional duties and responsibilities, as necessary. This position
description does not constitute an employment contract of any kind