What are the responsibilities and job description for the Vino Volo General Manager - St. Louis Lambert International Airport position at Paradies Lagardère?
Managing the store to deliver excellent customer service and maximize sales opportunities, including but not limited to:
- Deliver and coach employees to surprise and delight customers with a service level they have never-before experienced at an airport, and rarely ever encounter at stores or wine bars outside the airport.
- Engage customers in an approachable but sophisticated manner and help them to discover and fall in love with Vino Volo’s wines, making them want to buy these wines by the bottle.
- Create a relaxed, refined, and enjoyable environment for customers in spite of the stresses, noise, and crowds of the airport environment
- Listen and empathize with customers, with a focus on gently and persuasively up-selling them on bottles of wine or enrollment in Vino Volo’s loyalty program and wine club.
- Collaborate with Associates to ensure all customers are as happy as possible at all times, and all possible wine up-sale opportunities are captured.
- Responding to customer complaints and feedback when necessary
- Ensure that all alcohol beverage control regulations are followed. Prevent under-age or intoxicated persons from being served wine at any time.
- Ensuring that the store is clean and well-kept
- Creating and printing daily menus, organizing “flights of the day”, and generally managing the offering to the customer in accordance with corporate standards to ensure that a quality offering is continuously available
- Ensuring that all collateral materials including but not limited to menus, wine discovery books, flight blotters, merchandise tags, point-of-purchase advertising materials and menus are up-to-date, attractively displayed and accurate
- Ordering, receiving and stocking necessary inventory for sale
- Managing the relationship and negotiating prices with local vendors where necessary
- Ensuring successful implementation of new products, policies, and corporate initiatives
- Hiring, training, and managing all store employees, including but not limited to:
- Train new Associates in Vino Volo’s approach to wine, service, and sales
- Scheduling shifts to ensure good customer service and timely opening and closing of the store while also controlling unnecessary labor expense
- Evaluating employees to ensure they meet company standards
- Handling payroll for the store including but not limited to ensuring that employee hours worked are accurately tracked, ensuring that breaks are taken, and generating reports to the payroll vendor in a timely manner
- Leading shifts when necessary
