Zone Manager

POSITION REQUIREMENTS:

• Adhere to all CDC/HSV International Airport COVID-19 protocols. 
  • Demonstrated selling experience in a fast paced, service oriented retail setting; excellent
  understanding of the company standards, processes policies and practices
  • Demonstrated ability to train, coach and mentor a team of sales associates on customer service and
  standards, processes policies and practices
  • Demonstrated ability to provide supervisory guidance to a team and instill trust
  • Supervisory work; significant interpersonal relationship skills
  • Must be able to perform a 45- hour minimal weekly work schedule
  DUTIES AND RESPONSIBILITIES:
  • Put the customer first at all times (internal and external)
  • Be a best in first class service role model and champion by providing on the job training & guidance to
  sales associates consistent with company practices, including recognition of FCS monthly recognition
  for above and beyond service
  • Foster and role model an excellent employee experience where quality & engagement are promoted
  through the store
  • Create and maintain good working relationships with fellow associates
  • Ensure consistency of store associates' performance and deliverables through application of timely
  coaching & performance management practices (including appropriate progressive discipline where
  applicable), in consultation with the AM where appropriate. Be able to resolve complex customer
  service issues and escalate as required
  • Maintain store appearance with respect to merchandising, housekeeping and maintenance standards
  consistent with visual merchandising guidelines
  • Where required, be efficient and accurate with receiving, merchandising initiatives, product returns,
  POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates,
  management and LP as applicable in a timely manner
  • Where required, completion of store schedules and store payroll processes
  • Follow company policies and procedures and maintain a safe working environment
  • Key Holder (open and close store), where required
  EDUCATION, EXPERIENCE, CERTIFICATIONS:
  • High school diploma or equivalency required
  • Minimum one year of retail or customer service experience preferred
  • Ability to work various shifts in a 7/365 team orientated environment
  • Excellent customer service skills and an ability to communicate effectively using the English
  language
  • Self-starter able to prioritize and handle various tasks simultaneously
  • Ability to adapt to changing priorities and unexpected situations
  • Proficiency required in reading, writing, and mathematics
  • Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the
  applicable Department of Transportation requirements
  • Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or
  weekend work, based in a store or group of stores; early morning, evening and weekend work and
  holidays
  • Comply in all respects with the provisions of the Standards of Business Conduct Policy
  
  This position description is merely intended to describe the primary elements of the position.