What are the responsibilities and job description for the Client Experience Specialist/Student Counselor position at Paradigm Direct?
Job Description : Customer Service Representative / Student Counselor
Join the Paradigm Direct Team and Make a Difference!
Are you ready to take your career to the next level? Paradigm Direct is expanding, and we’re looking for passionate and driven individuals to join our team as Customer Service Representatives, also known internally as Student Counselors, at our Price, UT office. If you thrive on helping others, enjoy dynamic work environments, and are excited about being part of a growing company, we want to meet you!
Why Join Us?
Dynamic Growth : Be a part of a rapidly expanding company where your contributions truly matter.
Impactful Work : Help clients achieve their financial goals and improve their lives through exceptional service and support.
Collaborative Culture : Work with a team that values collaboration, innovation, and mutual success.
Key Responsibilities :
Client Engagement : Connect with clients over the phone and via email to provide outstanding customer service.
Technical Support : Assist clients with website access and troubleshooting, ensuring a seamless experience.
Proactive Outreach : Actively reach out to clients to check on their progress and ensure their satisfaction.
Product Expertise : Clearly and effectively explain our products and services to clients, helping them maximize their benefits.
Feedback Collection : Gather valuable client feedback to help us continuously improve our services.
Issue Resolution : Quickly and efficiently resolve any client issues to maintain high satisfaction levels.
Versatile Duties : Take on additional tasks to support the team and company goals.
What We’re Looking For :
Detail-oriented : Strong attention to detail to ensure accuracy in all tasks.
People Person : Excellent interpersonal skills and the ability to build strong relationships with clients.
Excellent Communicator : Clear, friendly, and effective verbal and written communication skills.
Team-Oriented : Proven ability to work well both independently and as part of a team.
Multitasking Pro : Capable of managing multiple tasks simultaneously in a fast-paced environment.
Performance-Driven : Ability to meet and exceed organizational performance standards.
Tech-Savvy : Proficient with computers, phones, and Microsoft Office products.
Educational Background : High school diploma required; college education is a plus.
Work Schedule :
Hours : 8 AM - 5 PM, Monday - Friday
What We Offer :
Competitive Pay : $15.00 - $17.00 per hour with potential for growth.
Comprehensive Benefits : Including 401(k) with matching, dental and health insurance, paid time off, and vision insurance.
Professional Development : Opportunities for growth and advancement within the company.
Supportive Environment : A team that supports your success and values your contributions.
Benefits :
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Job Type : Full-time
Expected Hours : No less than 40 per week
Shift :
8-hour shift
Monday - Friday
Day Shift
Location Requirements :
Ability to Commute / Relocate : Must be able to reliably commute or plan to relocate to Price, UT 84501 before starting work (Required).
Ability to Relocate : Must relocate to Price, UT 84501 before starting work (Required)
In Person : Must be able to report to work site in person. There is not a remote or work from home option for this position at this time.
Education :
High school or equivalent (Preferred)
Experience :
Customer Service : 1 year (Preferred)
Ready to embark on an exciting career journey with Paradigm Direct? Apply today and become part of a team that’s making a difference!
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