What are the responsibilities and job description for the Customer Service position at Paradigm Direct?
About the Role:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our products and services. You will be the first point of contact for our customers and will be responsible for handling inquiries, resolving issues, and providing support. Your ultimate goal will be to build strong relationships with our customers and ensure their loyalty to our brand.
Minimum Qualifications:
- High school diploma or equivalent
- Proven customer support experience
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in Microsoft Office
Preferred Qualifications:
- Associate's or Bachelor's degree in Business Administration or related field
- Experience in a call center or customer service environment
- Familiarity with CRM systems and practices
- Ability to remain calm and professional in stressful situations
- Strong problem-solving skills
Responsibilities:
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
Skills:
As a Customer Service Representative, you will need to have excellent communication and interpersonal skills to effectively communicate with customers and provide them with the support they need. You will also need to be proficient in Microsoft Office and have the ability to multitask, prioritize, and manage your time effectively. Additionally, having experience in a call center or customer service environment, as well as familiarity with CRM systems and practices, will be beneficial in this role. Strong problem-solving skills and the ability to remain calm and professional in stressful situations will also be essential to your success in this position.
