What are the responsibilities and job description for the Field Service Representative position at Paradigm Information Services, Inc.?
Job Description
Paradigm is seeking an experienced Field Service Representative to support our client's Customer Service team on-site in Irving, TX. In this PC / Printer field break / fix role you will manage critical service events, educate customers about the technology (laptops, desktops, RPOS, workstations; printer knowledge is a huge plus.) in a fast-paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must have technical / mechanical aptitude, be self-starting, self-contained, resourceful, and determined for success. Candidates must be fully vaccinated, and the client mandates the use of facial coverings / masks to work onsite
Type : 24-Month Contract
Location : Irving, TX (On-site)
Benefits : Medical, dental, vision, life, 401K, PTO, and sick days
Responsibilities of the Field Service Representative :
- Strong mechanical aptitude, working with tools and various alignment apparatus.
- Alignment with customer’s business needs while maintaining the client's contractual commitments.
- Ability to logically and systemically technically / mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
- Be able to balance and prioritize multiple activities and issues.
- Understand cause and effect of financial perspectives on the business.
- Demonstrate strong interpersonal verbal / written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
- Show attention to detail and commitment to administrative responsibilities.
- Exercise solid business-based decision-making skills, taking appropriate risks to insure that both the client and the customer’s business needs are met.
- Demonstrate independent thinking while adhering to standard technological / mechanical and business procedures.
- Have industry / company knowledge and provide solid technology solutions and options to the customer.
- Quickly and accurately evaluate a technical situation while managing the operational challenges.
- Work independently and be able to re-prioritize tasks / events / commitments quickly based on contract, customer, and business situations.
- Be highly skilled at prioritization, planning, working independently; all within standard policies and business standards.
Requirements
Our skills and experience wish list includes :
Benefits
Paradigm offers a competitive benefits package that includes medical, dental, vision, life, 401K, PTO, and sick days.
About Us, Paradigm
Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.
Paradigm Information Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Requirements
High School diploma or equivalent, plus additional hardware technology training. College preferred. Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight. Availability to work both scheduled and unscheduled overtime. Participate in assigned work during non-traditional workdays, holidays and shift work. Onsite customer facing experience. Technical / mechanical hardware repair experience. Demonstrated technical / mechanical aptitude for learning new technology. Dress : Business Professional : Black slacks and blue collared shirt. Cell phone : Reimbursement and laptop / tablet will be provided. Background checks : This may include, but not be limited to employment history, education, drug, credit and sex offender registries. You may be called anytime during your employment to participate in a background check. Candidates must be fully vaccinated, and the client mandates the use of facial coverings / masks to work onsite.
Salary : $25 - $28
