What are the responsibilities and job description for the Patient Implant Care Coordinator position at Paradigm Oral Health?
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all their oral surgery needs. Previous oral surgery experience is a plus but not required and RDA license and dental experience is required.
The Patient Implant Care Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. You will greet patients, answer phones, schedule appointments and provide cost estimates and collect patient financial responsibility. The Patient Implant Care Coordinator will also manage the doctor’s schedule and any communications with patient, referring offices and dental labs.
Role and Responsibilities
- Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
- Updates and maintains patient insurance information.
- Maintains doctor schedule to ensure efficient use of the doctor’s time.
- Partners with clinical team to ensure excellent patient experience.
- Adheres to deadlines and prioritizes work against the patient schedule.
- Collects payments from patients in an effective and professional manner.
- Understands doctor treatment recommendations and develops treatment plans from diagnosis.
- Effectively communicates treatment options and associated costs to the patient.
- Maintains confidentiality of all information in accordance with HIPAA.
- Manages implant inventory of all implant systems and ordering.
- Partnering with implant reps to support and educate referrals and patients.
- Performs other related duties as assigned.
Education and Experience
- High School diploma or equivalent required.
- BLS certification required or the ability to complete within 1 month of hire.
- At least two years of clinical dental/surgical experience required.
- Registered dental assistant license required.
Skills and Abilities
- Basic computer knowledge.
- Basic office skills such as typing and filing.
- Understanding of dental/medical terminology.
- Friendly, inviting, and professional personality and presence.
- Good organizational skills.
- Strong attention to detail.
- Leadership and problem-solving skills.
- Effective communication skills.
- Ability to work cross functionally with other team members.
CORE BENEFITS & WELLNESS
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
FINANCIAL WELL-BEING
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
LIFE INSURANCE
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
TIME OFF, DISABILITY AND LEAVE OF ABSENCE
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Employer Sponsored Short Term Disability
Long Term Disability Plan
